Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tonia Lovero

Brooksville,FL

Summary

Personable and dedicated Customer Service Representative with extensive experience in hospitality. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Bartender

Caliente hotel and resort
Land O' Lakes, FL
10.2018 - Current
  • Serve and take drink orders in a high-volume club, sports bar, and fine dining bar atmosphere.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Greeted customers and provided excellent customer service.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Resolved customer complaints in a professional manner.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Developed good working relationships with fellow employees through effective communication.
  • Processed payments accurately and efficiently with POS system.

Engineering Technician

MATERIALS TESTING AND INSPECTION
Prescott, AZ
03.2022 - 01.2024
  • Duties include testing on soil, concrete, and asphalt.
  • Testing samples in the field and in the lab.
  • Collaborated with engineers to ensure accuracy in specifications, tolerances, safety requirements.
  • Identified potential problems with existing designs and provided solutions.
  • Maintained detailed records of all engineering activities including test results, calculations and other relevant information.
  • Analyzed data from testing activities to identify trends or patterns that could be used to improve design efficiency.
  • Participated in continuous education to stay current with emerging engineering technologies and practices.
  • Managed inventory of engineering supplies and equipment, ensuring availability for projects.
  • Updated and maintained project documentation, ensuring compliance with industry standards.

Bartender

Raymond James Stadium
Tampa, FL
07.2017 - 10.2018
  • High volume liquor, beer, and wine bartending
  • Serve average of 100 guests per hour
  • Balanced daily registers and generated sales reports for management
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.

Bartender/server

Ruby Tuesday
Spring Hill, FL
03.2015 - 07.2017
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals
  • Plated food and assessed plate presentation to maintain highest standard of food quality
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards
  • Lowered liquor costs by training bar staff on precision pouring and waste reduction
  • Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.

Customer Service Specialist

Consumer Sales Solutions
Dunedin, FL
03.2014 - 02.2015
  • Supporting customers switching to renewable energy providers in deregulated states
  • Placing outbound and taking inbound calls
  • Target market to landlords, business and large corporations
  • Adequate knowledge of renewable energy distribution, costs, environment, impacts and regulations
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion
  • Resolved inquiries to consistently meet performance benchmarks
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Education

Associate of Arts -

Pasco-Hernando State College
New Port Richey, FL
02.2019

Skills

  • Customer service expertise
  • Suggestive Selling
  • Complex Problem-Solving
  • Creative Mixology
  • Handling Difficult Customers
  • New Hire Training
  • Materials Testing
  • Equipment Calibration
  • Excellent communication techniques
  • Quality Control

Certification

APNGA Portable Nuclear Gauge Safety & U.S D.O.T. Hzmat Certification Class

ATTI Field Technician Certification: field sampling and testing of soils, aggregates, asphaltic concrete and sampling of asphalt binder

Timeline

Engineering Technician

MATERIALS TESTING AND INSPECTION
03.2022 - 01.2024

Bartender

Caliente hotel and resort
10.2018 - Current

Bartender

Raymond James Stadium
07.2017 - 10.2018

Bartender/server

Ruby Tuesday
03.2015 - 07.2017

Customer Service Specialist

Consumer Sales Solutions
03.2014 - 02.2015

Associate of Arts -

Pasco-Hernando State College

Similar Profiles

CREATE PROFILE
Tonia Lovero