TONIA ROBINSON
Birmingham,AL
Summary
Patient Access Representative with expertise in insurance verification and patient registration. Skilled in leveraging electronic health system to ensure high-quality service and seamless patient-provider interaction. Committed to maintain compliance and enhancing patient satisfaction through effective communication
Overview
30
30
years of professional experience
Work History
Patient Access Representative
Guidehouse
Birmingham, Alabama
02.2023 - Current
- Ensured accurate insurance eligibility verification to facilitate patient registration
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Collaborated with clinical staff to ensure seamless patient flow.
- Streamlined communication between patients and healthcare provider for optimal service delivery
- Resolved patient inquiries and issues promptly and professionally.
- Collected co-pays and other payments from patients at time of service.
- Maintained accurate records within electronic health systems consistently.
- Ensured compliance with regulations while managing sensitive patient information.
- Maintained and updated reference materials on Medicare, Medicaid, and third-party payer requirements and accepted insurance plans.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Welcomed patients and visitors courteously to create a positive first impression.
ADMINISTRATION ASSISTANT
St. Martin's In The Pine
Birmingham, USA
05.2016 - 09.2019
- Served as primary point of contact for operational and administrative inquiries, facilitating effective communication.
- Enhanced information security and integrity through well-organized filing systems and databases.
- Maintained files and filing, keeping sensitive information confidential.
- Screened incoming telephone calls, routing to appropriate personnel.
- Implemented sign-in and badge systems to efficiently screen and monitor visitors.
- Maintained office inventory by assisting with supply orders.
STYLIST
Salon Chique
Birmingham, USA
01.2012 - 04.2016
- Provided services to clients such as shampooing, cutting, styling, coloring, and highlighting.
- Conducted hair style consultations to determine optimal services for clients.
- Cultivated strong relationships with clients to encourage repeat visits.
- Highlighted product benefits and guided clients in selecting suitable hair care products.
- Ensured workplace safety by following established protocols and maintaining cleanliness throughout the salon.
- Attending and participating in continuing education and training.
OFFICE SPECIALIST II
GOLDEN LIVING
Birmingham, USA
11.2007 - 01.2012
- Validated checks and prepared receipts to ensure accuracy and compliance.
- Managed inventory of office supplies, ensuring timely availability for staff.
- Responded to incoming calls, providing timely assistance to customers.
- Communicated clearly with sponsors.
- Keyed ancillary year-end reports.
- Consistently met monthly department goals.
- Pulled monthly purged and active files.
- Operated different office equipment.
CASH OFFICE CLERK
K-MART
Birmingham, USA
04.2006 - 01.2007
- Oversaw all funds for next-day service to ensure financial readiness.
- Processed payroll and completed daily cash deposits to maintain financial integrity.
- Managed accounting records for retail store, ensuring accuracy and compliance.
- Prepared audit reports for store manager to support financial oversight.
- Instructed associates on internal account procedures to enhance operational efficiency.
MAIL CARRIER
UNITED STATES POSTAL OFFICE
Birmingham, USA
01.2005 - 02.2006
- Delivered mail to residences and businesses along specified routes by walking and driving, ensuring timely receipt of correspondence.
- Maintained accurate delivery records to support efficient mail handling and customer inquiries.
- Recorded address changes and redirected mail for those addresses.
- Entered change of address orders into computers that processed forwarding address stickers.
FILE CLERK
EMC INSURANCE COMPANY
Riverchase, USA
08.1996 - 01.2005
- Retrieved active files from storage to facilitate timely processing.
- Handled incoming and outgoing mail to support communication flow.
- Procured work supplies to ensure seamless operational continuity.
- Replenished postage machine supplies to ensure functionality.
- Responded to incoming calls for customer inquiries.
Education
Birmingham, AL -
Virginia College
Birmingham, AL12-2013
Skills
- Patient interaction
- Healthcare Compliance
- Insurance verification
- HIPAA compliance
- Medical terminology
- Data entry accuracy
- Insurance eligibility verification
- Microsoft Excel
- Microsoft Word
- Application Xtender
- AS/400
- Windows OS
- Professional demeanor
- Time management
- Quality assurance
- Verbal communication
- Verbal and written communication
- Customer service
- Patient interaction
- Administrative support
- Health insurance expertise
Timeline
Patient Access Representative
Guidehouse
02.2023 - Current
ADMINISTRATION ASSISTANT
St. Martin's In The Pine
05.2016 - 09.2019
STYLIST
Salon Chique
01.2012 - 04.2016
OFFICE SPECIALIST II
GOLDEN LIVING
11.2007 - 01.2012
CASH OFFICE CLERK
K-MART
04.2006 - 01.2007
MAIL CARRIER
UNITED STATES POSTAL OFFICE
01.2005 - 02.2006
FILE CLERK
EMC INSURANCE COMPANY
08.1996 - 01.2005
Birmingham, AL -
Virginia College