Tonia Sledd

• Maintained detailed records of all transactions, enabling easy retrieval of information when needed for audits or customer inquiries.
• Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.
• Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
• Labeled packages with clear, correct information to reduce mailing errors.
• Checked parcels were securely sealed to eliminate losses.
• Processed and handled customer complaints, answering questions, and providing alternative solutions.
• Ensured customer satisfaction by addressing and resolving order-related issues in a timely manner.
• Weighed letters and packages and calculated costs based on classification, weight, and destination.
• Expedited shipping processes by accurately packaging items, generating shipping labels, and coordinating with delivery services.
• Strengthened customer relationships through timely communication about order status updates, delays, or changes in availability.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with mail orders.
• Advised on post office services such as collection times, delivery options and product prices.
• Increased repeat business by providing exceptional customer service throughout the entire purchasing process.
• Reduced returns by verifying the accuracy of product descriptions and matching them against physical items prior to shipment.

Work within the refinery to collect all oil samples from the refining stations and to the ships, loading on and loading off oil products.

Coordinate with the US NAVY quality control agent on monitoring quality control testing of all military jet fuel.

• Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
• Provided comprehensive training for new lab technicians, ensuring proper understanding of standard operating procedures and best practices.
• Maintained a safe and organized laboratory environment, adhering to established safety protocols and guidelines.
• Performed tests and inspections to conform to established standards.
• Improved overall compliance with industry standards by updating laboratory procedures according to regulatory requirements.
• Interpreted test results by comparing to established specifications and control limits, making recommendations on appropriateness of data for release.