Tonia Timm
Groveport,Ohio
Summary
Dynamic operations leader with a proven track record at Village Caregiving, excelling in compliance management and relationship development. Expert in hiring and onboarding, drive operational efficiency and enhance customer service excellence, ensuring high-quality care for clients. Adept at leveraging CRM systems to support growth initiatives and maintain regulatory standards.
Overview
8
8
years of professional experience
Work History
Director Of Operations
Village Caregiving
02.2024 - Current
- As Director of Operations, I oversee daily operations to ensure high-quality service, regulatory compliance, and operational efficiency.
- Utilized ADP and CRM systems.
- Maintain and build genuine relationships with Passport and VA Case Managers to better serve our clients.
- Monitor client care plans, service authorizations, and caregiver assignments to ensure continuity of care.
- Provide leadership and administrative oversight to 50 staff, and 100 clients.
- Recruit, hire, onboard, train, and retain caregivers.
- Handle scheduling, call-off management, and coverage to maintain uninterrupted client services.
- Serve as a primary liaison with the referral source, case managers, families, and community partners.
- Lead growth initiatives, new service, and market development.
- Prepare and maintain documentation for yearly audits and inspections.
Senior Medical Claim
Liberty Mutual
07.2018 - 02.2024
- Evaluated medical records, coding, and documentation to determine coverage and payment accuracy.
- Medical necessity and coverage analysis.
- Policy interpretation and benefits determination.
- Subrogation and Recovery Support
- Claims documentation.
- Time management and high-volume caseload management.
Education
Associates - Applied Business
Ohio University
Chillicothe, OhioSkills
- Hiring and onboarding
- Compliance management
- Customer service excellence
- Marketing strategies
- Relationship development
- Call log management
- Organizational skills
- Interpersonal communication
- Effective communication
Timeline
Director Of Operations
Village Caregiving
02.2024 - Current
Senior Medical Claim
Liberty Mutual
07.2018 - 02.2024
Associates - Applied Business
Ohio University