Tonica Smith
Columbus,GA
Summary
Accomplished operations executive with a successful background record overseeing marketing as well as franchising company's for a large regional chain. Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
5
5
years of professional experience
Work History
Caregiver
Private Care
03.2020 - Current
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
- Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
Call Center Agent
ADT Solar
Remote
03.2021 - 06.2023
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Reduced average handle time with thorough product knowledge and quick problem-solving capabilities.
- Boosted client retention rates by providing exceptional customer service and building rapport with callers.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
Front Desk Receptionist
Unite Here Local 23
Columbus Ga
04.2021 - 01.2022
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Cashier and Cook
Checkers
03.2019 - 05.2021
- I am a good leader at Checkers on victory drive they are looking at promoting me to a shift leader because I often look over the other team members at the job if the manager walks out or they can always count on me to hold the building down until someone else comes in I often work cashiers I am very experienced also as a cook yes I have lifted very big boxes because we have to help unload the delivery truck that comes
Education
Medical Assistant -
Miller Motte
Columbus, GAHigh School Diploma -
Spencer High School
Columbus, GA05.2021
Skills
- Experienced Cashier
- Experienced Cook
- Advanced Reader
- Advanced Writer
- Good lifter
- Have GREAT CUSTOMER SERVICE
- Very good in Marketing
- Behavioral Management
- Progress Documentation
- Basic Housekeeping
- Incident Reporting
- Scheduling
- Administrative Support
- Technical Support
- File Management
- Data Entry
Timeline
Front Desk Receptionist
Unite Here Local 23
04.2021 - 01.2022
Call Center Agent
ADT Solar
03.2021 - 06.2023
Caregiver
Private Care
03.2020 - Current
Cashier and Cook
Checkers
03.2019 - 05.2021
Medical Assistant -
Miller Motte
High School Diploma -
Spencer High School