Summary
Overview
Work History
Education
Skills
Timeline
Server
Toni De Carvalho

Toni De Carvalho

Newark,OH

Summary

Proven track record in customer relations notably at JPMorgan Chase, through exceptional customer service and efficient multitasking, I excel at creating personalized experiences and streamlining operations.l, developing new procedure and communicating clearly with mortgagors, other departments, outside vendors and upper management. My dedication to professional development and reliability ensures peak performance and innovative solutions in fast-paced environments.

Overview

2025
2025
years of professional experience

Work History

Cocktail Server

Columbus Gold
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Increased repeat clientele by building rapport with patrons and anticipating their preferences.
  • Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.

Senior High Risk Analyst

JPMorgan Chase
  • Demonstrated commitment to professional development by attending industry conferences and workshops, staying abreast of new techniques and technologies in the field of risk management.
  • Mitigated operational risks by identifying process inefficiencies and recommending improvements based on data-driven insights.
  • Streamlined case management systems for improved tracking of investigations and enhanced reporting capabilities.

Server

Texas Roadhouse
05.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Education

Business Management

Central Ohio Technical College
Newark, OH

GED
Fort Myers, FL
1996

Skills

  • Customer service
  • Cash handling
  • Exceptional customer service
  • Reliability and punctuality
  • Efficient multitasking

Timeline

Server

Texas Roadhouse
05.2022 - Current

Cocktail Server

Columbus Gold

Senior High Risk Analyst

JPMorgan Chase

Business Management

Central Ohio Technical College

GED

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Toni De Carvalho