Summary
Overview
Work History
Education
Skills
Software
Interests
Accomplishments
Additional Information
Timeline
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Toni K. Cyan-Brock

Toni K. Cyan-Brock

Writer/Remote English Instructor
St. Louis,MO

Summary

Self-motivated Online ESL Teacher and writer with three years of experience preparing and facilitating online learning activities. Proficient in learning/teaching platforms with in-depth knowledge of computer basics, programming, writing/editing software/ instant messaging and Internet-based classroom applications. Offering motivated learning style focused on fostering positive learning environment.

Overview

39
39
years of professional experience
13
13
years of post-secondary education

Work History

Receptionist

Holman Automotive
St. Louis, Mo
01.2022 - Current
  • Answered central telephone system and directed calls accordingly.
  • Confirmed appointments, communicated with clients and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided callers with address, directions, company website and related information.
  • Answered phone promptly and directed incoming calls to correct offices

Online Remote English TEFL Instructor

E.F
Shanghai, China
01.2019 - 04.2022
  • Using TEFL techniques to teach English online, working flexible hours responding to company demands, classroom management, grading, self-management, creative thinking, and reporting to the organization and parents on each child's progress is a critical component of the position.
  • Delivered 38 hours per week of classroom lectures, instructing students in a one on one classroom per semester in English as a second language..
  • Improved student performance by defining clear goals
  • Established and maintained student behavioral standards to achieve functional learning environment.
  • Made use of available technologies in daily learning, using the EF teachonline platform and audio and video equipment and chatting programs.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
  • Worked flexible hours across night, weekend and holiday shifts
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Demonstrated respect, friendliness and willingness to help wherever needed

Spa Owner

Facialist
Amarillo, TX
01.2010 - 01.2020
  • Flexible scheduling, filing government paperwork, keeping up with trends in the beauty and spa industry.
  • Customer service. Solving skincare needs of each client.
  • Spa promotions and scheduling
  • Entered income and expense details into business tracking software
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Put together realistic budgets based upon costs and fees for successfully operating business
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals
  • Employed prompt decision-making and in-depth research to resolve issues

Freelance Content Writer

Self Employed Writer
Amarillo, TX
07.1996 - Current
  • Used Microsoft Word, Google Docs and SharePoint to store and share created documents.
  • Created concise, eye-catching headlines and copy on a variety of topics.
  • Added keywords, meta descriptions and alt image tags to increase SEO presence.
  • Conducted extensive internet research to provide facts and statistics for articles and blogs.
  • Strengthened content by thoroughly editing and proofreading content prior to submission.
  • Proofread and edited posts to prepare for publication.
  • Conducted simple keyword research and used SEO guidelines to increase web traffic
  • Ghostwrote articles for different clients and agencies
  • Industries, incorporating relevant SEO terms and interlinking.
  • Repurposed and optimized existing content for use in different mediums.
  • Presented clients with unique copy options based on overall marketing objectives.
  • Wrote fiction or nonfiction prose such as short stories, novels or biographies as well as advertising material for use in promoting sale of goods and services.
  • Produced original, creative content for promotional advertisements and marketing materials.

Education

M.A - English

Northern Arizona University
Flagstaff, AZ

B.A. - Theater And Honors Program

New Mexico State University

A.A - Liberal Studies

Ventura College
Ventura, CA

Cosmetology Esthetician

Ogle School of Hair Skin Nails - Hurst
Dallas, TX
06.2009 - 01.2022

Skills

Customer/Client relations

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Software

Microsoft Office

Skype

Microsoft Access

Google docs

Email applications

Adobe Acrobat Professional

Windows

Mac OS

Utility programs

Interests

Indy film production

Writing

Visual arts

Accomplishments

El Ojito award winning one act play

Beyond Fairytales (Thesis)

Prisoners of love

The Prayers of a Zombie

Television, radio and online copy

Grant writing

Organizational writing

Technical writing.

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Additional Information

Certificates in

Teaching English as a second language

Hypnosis

Massage

Cosmetology-esthetician

Teaching at the University level in an online environment

Timeline

Receptionist

Holman Automotive
01.2022 - Current

Online Remote English TEFL Instructor

E.F
01.2019 - 04.2022

Spa Owner

Facialist
01.2010 - 01.2020

Cosmetology Esthetician

Ogle School of Hair Skin Nails - Hurst
06.2009 - 01.2022

Freelance Content Writer

Self Employed Writer
07.1996 - Current

M.A - English

Northern Arizona University

B.A. - Theater And Honors Program

New Mexico State University

A.A - Liberal Studies

Ventura College

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Toni K. Cyan-BrockWriter/Remote English Instructor