Tonika Benning
Summary
Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Accounts Receivable and Billing Specialist
Chord Specialty Dental Partners
Remote
03.2024 - 12.2024
- Managed accounts receivable process, including invoicing and collection of payments
- Performed account reconciliations to ensure accuracy of financial records
- Reviewed aging reports and followed up on overdue invoices
- Assisted with month-end closing activities and reporting
- Collaborated with cross-functional teams to resolve billing discrepancies, facilitating prompt resolution of customer concerns.
- Assisted in audit preparation by providing detailed documentation of accounts receivable transactions, contributing to a smooth and efficient process.
Dental Billing Manager
Roland Family Dental & Braces
Roland, OK
07.2021 - 12.2023
- Managed high volumes of patient files accurately while prioritizing urgent cases for quicker processing times within the dental office workflows.
- Optimized claim submissions with thorough knowledge of payer-specific requirements, leading to decreased denials due to incomplete or incorrect information.
- Maintained a comprehensive understanding of dental procedures and terminology, enabling clear communication with both patients and insurance companies regarding billing matters.
- Educated patients on their insurance benefits and coverage options, empowering them to make informed decisions regarding their dental care expenses.
- Collaborated with dentists to ensure accurate treatment documentation, leading to more precise billing records and improved collections.
Dental Revenue Cycle
Healthy Connections Inc.
Mena, AR
09.2016 - 05.2020
- Streamlined revenue cycle processes by implementing efficient workflow strategies and reducing claim denials.
- Enhanced data accuracy in financial reporting by closely monitoring revenue cycle metrics and flagging discrepancies.
- Established strong relationships with insurance providers to expedite claims processing and secure timely payment of services rendered.
- Supported clinical team members with revenue cycle procedures and addressed issues.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Registered Dental Assistant
Academy Kids Dental, Vision, and Orthodontics
Colorado Springs
03.2009 - 05.2013
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Prepared patient x-rays and images for dentist review.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
Education
Registered Dental Assistant - Dental
Intellitec Medical Institute
Colorado Springs, COHigh School Diploma -
Harrison High School
Colorado Springs, COBACHELOR DEGREE - Psychology
Western Governors University
04-2027
Skills
- Invoice processing
- Collections management
- Customer service support
- Microsoft Excel
- Strong client relations skills
- Teamwork and collaboration
- Bookkeeping
- Attention to detail
- Financial software
- Organizational skills
- Information gathering and analysis
- Cross-functional team collaboration
- Data entry and management
Languages
Spanish
Limited Working
Certification
- Life Insurance License - Arkansas
- Ethics and Compliance Certification – Ethical Compliance Training Programs.
- Anti-Money Laundering (AML)
- Annuities Training Certificate- Various Providers.
- OSHA Certified
- Basic Life Support Certification (BLS)
- CPR/AED Certification
- Infection Control Certification (ICE) - Dental Assisting National Board (DANB).
- Certified Dental Assistant (CDA) - Dental Assisting National Board (DANB).
Timeline
Accounts Receivable and Billing Specialist
Chord Specialty Dental Partners
03.2024 - 12.2024
Dental Billing Manager
Roland Family Dental & Braces
07.2021 - 12.2023
Dental Revenue Cycle
Healthy Connections Inc.
09.2016 - 05.2020
Registered Dental Assistant
Academy Kids Dental, Vision, and Orthodontics
03.2009 - 05.2013
Registered Dental Assistant - Dental
Intellitec Medical Institute
High School Diploma -
Harrison High School
BACHELOR DEGREE - Psychology
Western Governors University