Tonika DeBrossard-Hill
Direct Care Professional
Southfield,MI
Summary
Resilient Direct Support Professional with extensive experience in assisting patients with daily living activities and care needs. Proficient in implementing recreational activities and safety measures while adhering to social and community service regulations. Detail-oriented in providing transportation and support to enhance client well-being. Committed to fostering comfort and dignity for developmentally disabled clients through compassionate care.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Direct Care Worker
Wormer Residential
Redford, Michigan
04.2024 - Current
- Assisted clients with daily living activities and personal hygiene.
- Provided emotional support and companionship to enhance client well-being.
- Coordinated with healthcare professionals to ensure proper care plans were followed.
- Documented client progress and changes in health status accurately.
- Implemented safety protocols to maintain a safe environment for clients.
- Resolved conflicts between clients through effective communication and empathy.
- Promoted independence by teaching self-care skills such as dressing, hygiene and housekeeping tasks.
Warehouse Associate/ Delivery Driver
Amazon Pure Logistics
Detroit, USA
09.2021 - 06.2024
- Select items from inventory quickly and accurately based on orders.
- Pack products securely to prevent damage during transit.
- Sort packages by destination to optimize delivery efficiency.
- Keep the workspace clean and organized with designated storage.
- Load packages carefully onto delivery vehicles for safe transport.
- Deliver packages on time, following scheduled routes.
- Input inventory and shipment data accurately into tracking systems.
- Deliver excellent customer service by resolving delivery inquiries.
Supervisor/ Manager/HHA
Orchard Living View Treatment
Shelby Township, USA
01.2015 - 01.2022
- Scheduled appointments and maintained accurate data entry for efficient operations.
- Administered patient care, assisting with activities of daily living (ADL).
- Assisted patients with medication management to promote adherence and health.
- Implemented new procedures to enhance workflow efficiency within the team.
- Conducted regular meetings to address team concerns and share important updates.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
Caregiver/HHA
New Beginning LLC.
Bloomfield, USA
12.2014 - 09.2017
- Provided care for patients, ensuring comfort and safety throughout daily activities.
- Assisted patients with activities of daily living to promote independence.
- Escorted patients to appointments, facilitating timely access to healthcare services.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Developed and maintained trusting relationships with clients and families.
Education
Certificate of Completion - Direct Support Professional Training
Detroit Wayne Connect
Detroit, MI04-2025
Associates Degree - Childhood Development
Wayne County Community College
Detroit, Michigan01.2014
Diploma -
Hazel Park Alt Education
Hazel Park01.1997
Skills
- Analytical and planning skills
- Customer service excellence
- Attention to detail
- Problem analysis
- Situational judgment
- Time management
- Direct client care
- Patient support
- Medication management
- Housekeeping and safety
- First aid certification
- Patient care and monitoring
- Vital signs recording
- Medication administration
- Meal preparation and planning
- Knowledge of state regulations
- Vital signs assessment
- Personal care services
- Mobility assistance
- Patient transportation and transfer
- Activities of daily living support (ADLs)
- Bathing and personal hygiene assistance
- Feeding support
- Light housekeeping duties
- Client safety protocols
Certification
- Anti-Harassment and Non- Discrimination Training
- Cultural Competence: Diversity, Equity, and Inclusion
- Emergency Preparedness
- Grievances, Appeals and State Fair Hearings
- HIPAA Basics
- Human Sex Trafficking
- Person Centered Planning and Individual Plan of Service for Direct Support Professionals
- Infection Prevention and Control Practices
- Medicare Fraud and Abuse
- Recipient Rights
- Limited English Proficiency
- Medicare and Medicaid General Compliance Training
Timeline
Direct Care Worker
Wormer Residential
04.2024 - Current
Warehouse Associate/ Delivery Driver
Amazon Pure Logistics
09.2021 - 06.2024
Supervisor/ Manager/HHA
Orchard Living View Treatment
01.2015 - 01.2022
Caregiver/HHA
New Beginning LLC.
12.2014 - 09.2017
Certificate of Completion - Direct Support Professional Training
Detroit Wayne Connect
Associates Degree - Childhood Development
Wayne County Community College
Diploma -
Hazel Park Alt Education
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