Tonilynn Reynolds
Carriere,MS
Summary
Dynamic Customer Service Representative with Capitol Bridge Health Services, skilled in problem resolution and active listening. Achieved high customer satisfaction through effective complaint handling and collaboration on service improvements. Proficient in CRM documentation and Microsoft Excel, consistently enhancing customer experiences and fostering strong relationships.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Capitol Bridge Health Services
09.2017 - Current
- Assisted customers with inquiries and provided accurate product information.
- Resolved customer complaints efficiently, ensuring satisfaction and retention.
- Supported team initiatives by collaborating on service improvement strategies.
- Maintained knowledge of company products and services to enhance customer experience.
- Adapted to new technologies and software to streamline service processes.
- Documented customer interactions in CRM system for future reference and analysis.
Education
Early Childhood Care And Education
Pearl River Community College
Poplarville, MS05.2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Call center experience
- Computer proficiency
- Complaint handling
- Conflict resolution
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Call management
- Product knowledge
- Documentation
- Data collection
- De-escalation techniques
- Building rapport
Timeline
Customer Service Representative
Capitol Bridge Health Services
09.2017 - Current
Early Childhood Care And Education
Pearl River Community College