Tonisha Washington
Bronx,NY
Summary
Experienced with fostering client relationships and driving engagement initiatives. Utilizes strategic communication to enhance customer satisfaction and loyalty. Knowledge of managing comprehensive campaigns and adapting to dynamic environments.
Overview
10
10
years of professional experience
Work History
Engagement Specialist
Buildon
The Bronx, NY
08.2024 - Current
- Developed and implemented engagement strategies to enhance community participation in programs.
- Brought social awareness to students through service learning community service.
- Facilitated workshops and training sessions to improve volunteer skills and retention.
- Mentored new team members, fostering a collaborative environment focused on shared goals.
- Analyzed participant feedback to students to refine program offerings and increase satisfaction and retention.
- Analyzed participant feedback to refine program offerings and increase satisfaction rates.
Personal Assistant
American Planning Council
Bronx, NY
06.2019 - 08.2024
- Organized work projects around the client's house.
- Checked personal and professional activities to remind employer of priority tasks and deadlines.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Managed household inventory and maintenance schedules.
- Managed scheduling and calendar coordination for executives, optimizing time management and efficiency.
- Developed and maintained filing systems, ensuring easy access to critical documents and information.
Manager of Women
Davis and Elkins College
Elkins, WV
08.2018 - 11.2018
- Worked Lacrosse Camps for future recruits at Davis and Elkins College
- Helped manage fundraising opportunities for future endeavors for Davis and Elkins College
- Assisted in managing the recruiting process for the Head Coach
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Heritage Assistant
Augusta, Davis & Elkins College
Elkins, WV
08.2017 - 11.2018
- Assisted with hometown press releases and social media
- Assisted organizational efforts by filing, entering data and answering phones.
- Kept front desk presentable, managing incoming calls and visitors with utmost professionalism.
- Editor for Augusta Heritage Center Facebook page.
- Handled data entry tasks with high levels of speed and accuracy.
Athletics Department Assistant
Davis and Elkins College
Elkins, WV
09.2016 - 04.2017
- Assisted organizational efforts by filing, entering data and answering phones.
- Maintained positive working relationship with fellow staff and management.
- Coordinated support to facilitate general office operations.
- Answered phones and routed voicemails to respective employees.
- Greeted guests and vendors to assist in navigating space.
Education
Bachelor of Arts - English
Davis and Elkins College
12-2018
Skills
- Microsoft Office
- Appointment Scheduling
- Multitasking and Organization
- Cross-functional coordination
- Problem-Solving
Timeline
Engagement Specialist
Buildon
08.2024 - Current
Personal Assistant
American Planning Council
06.2019 - 08.2024
Manager of Women
Davis and Elkins College
08.2018 - 11.2018
Heritage Assistant
Augusta, Davis & Elkins College
08.2017 - 11.2018
Athletics Department Assistant
Davis and Elkins College
09.2016 - 04.2017
Bachelor of Arts - English
Davis and Elkins College