Tonishe Thompson
Springfield,MA
Summary
Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management and technology.
Overview
8
8
years of professional experience
Work History
Paraprofessional
Springfield Public Schools
08.2022 - Current
- Working with Pre-K helping them with social and physical skills
- Preparing 3-5 year olds for kindergarten
- Providing a safe and fun environment for toddlers to be themselves and express all of their wonderful traits
Teller
Greater Springfield Credit Union
04.2021 - Current
- Maintained in-depth knowledge of bank products, services, and best practices.
- Provided customers with a high level of service, privacy and confidentiality, and friendly, welcoming attitude.
- Handled all transactional services, including bank deposits, monetary withdrawals, financial transfers, and other bank transactions.
- Ensured compliance with all Massachusetts State laws and regulations during every shift.
Dietary Aid
Bear Mountain
10.2020 - 04.2021
- Rotated and replenished inventory for premium freshness of all meals
- Inspected kitchen and utensils to ensure the met sanitation standards for patient safety
- Assessed patients physical, medical and psychological needs and devised patient care plans accordingly
- Maintained a healthy relationship with staff and seniors to ensure consumer needs are met
Front desk receptionist
Sheraton Hotel
10.2018 - 07.2019
- Maintain updated records of bookings and payments
- Greet guests and provide superb customer service
- Register and process guests to their assigned rooms
- Up selling guest rooms and promoting hotel services
- Handle incoming and outbound calls
- Maintain record and files
- Accept all letters and packages, and distribute them to their appropriate departments
- Redirect calls to the appropriate department
Leader
Springfield Recreation Department
10.2017 - 05.2018
- Supervised participants, aged 5-12
- Evaluate and maintain safe and healthy conditions in the workplace
- Maintain authority as a leader while engaging in activities and events.
- Oversee registration and administrative task
- Organize outside events for the program
Education
High school diploma -
Springfield Central High School
Springfield, MA06.2017
Associate of Science - Social Work
Springfield Technical Community College
Springfield, Massachusetts, MA05-2026
Skills
Creative problem-solver who rapidly adapts to changing demands
Adept in creating positive, engaging, and supportive environments for customers from diverse backgrounds
Strong written and verbal communication experience
Willing to work after hours and during weekends to ensure customer success
Strong team-building and collaborative talents, partnering easily with co-workers
Child development
Classroom management
Social skills training
Timeline
Paraprofessional
Springfield Public Schools
08.2022 - Current
Teller
Greater Springfield Credit Union
04.2021 - Current
Dietary Aid
Bear Mountain
10.2020 - 04.2021
Front desk receptionist
Sheraton Hotel
10.2018 - 07.2019
Leader
Springfield Recreation Department
10.2017 - 05.2018
High school diploma -
Springfield Central High School
Associate of Science - Social Work
Springfield Technical Community College