Tonissa Pardo
Charlotte,NC
Summary
Motivated and adaptable professional with experience in customer service and hospitality. Passionate about learning new skills, staying engaged in dynamic environments, and providing exceptional service. Seeking opportunities to expand my expertise and contribute to a team-oriented workplace.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Flight Attendant
American Airlines
Charlotte, NC
03.2025 - Current
- Provide exceptional customer service to passengers, ensuring safety and comfort throughout flights.
- Assisted with emergency procedures, and maintained a calm and professional demeanor under pressure.
- Communicate effectively with crew members to ensure smooth flight operations.
Server
beach diner
Jacksonville, FL
01.2015 - 12.2020
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Handed cash and electronic transactions while maintaining a friendly and professional attitude.
- Managed multiple tables efficiently, taking orders accurately, and providing recommendations.
Education
High School Diploma -
Lathrop High School
Lathrop, CA05-2011
Some College (No Degree) -
Flordia State Community College
Jacksonville, FLSkills
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Adaptability and quick learning
- Customer service and conflict resolution
- Time management and multitasking
- Team collaboration and leadership
Certification
- CPR certified
Timeline
Flight Attendant
American Airlines
03.2025 - Current
Server
beach diner
01.2015 - 12.2020
High School Diploma -
Lathrop High School
Some College (No Degree) -
Flordia State Community College
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