Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tonja Cates

Hubert,NC

Summary

Hardworking team player. With customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Diligent Inside Sales Representative focused on building loyalty and long-term relationships with customers to consistently reach sales targets. Skilled in data analysis, cold calling and process optimization. Familiar with job-related software paired with extensive knowledge of successful sales strategies and techniques. Proficient in microsoft, Excel and powerpoint. Always looking to polish my skill set. Attended CBS university classes to be more proficient. Consistent Inside Sales Manager creating a team environment. Proficient in conducting quarterly reviews, personal development coaching and performance assessments. Self driven and coachable.

Overview

6
6
Certification

Work History

Inside Sales Account Manager

Carolina Biological Supply Company
Burlington , NC
02.2024 - Current
  • Built and maintained relationships with existing customers through regular communication.
  • Researched potential new customers, identified decision makers and contacted them via telephone or email.
  • Provided product knowledge and technical support to customers as needed.
  • Conducted market research to identify trends in customer buying habits.
  • Collaborated with marketing team on promotional campaigns for existing clients.
  • Analyzed customer feedback data to identify areas of improvement in products and services offered.
  • Managed incoming inquiries from prospective customers regarding products and services offered by the company.
  • Identified opportunities for upselling additional products and services to existing customers.
  • Participated in weekly meetings with sales team members to discuss progress and challenges.
  • Monitored current accounts to promote strong working relationships and resolved issues before customer satisfaction could be affected.
  • Communicated with repeat customers to build long-term relationships.

Education

Associate of Applied Science - Cosmetology

Vance-Granville Community College
Henderson, NC
01-2012

Nursing

Hudson Valley Community College
Troy, NY

Skills

  • Pipeline Management
  • Account Management
  • Partnership Development
  • Territory Management
  • Product Promotion
  • Client Support
  • Database Management
  • Cross-Functional Collaboration

Certification

Training Course’s Completion.

Leadership on Paper

Crucial Conversation

PSS Training

Responding to Change

Power Point

Running Effective Meetings

Excel intermediate

MSDS

JDE

Salesforce

Timeline

Inside Sales Account Manager

Carolina Biological Supply Company
02.2024 - Current

Associate of Applied Science - Cosmetology

Vance-Granville Community College

Nursing

Hudson Valley Community College

Similar Profiles

CREATE PROFILE
Tonja Cates