Summary
Overview
Work History
Education
Skills
Certification
Interests
Accomplishments
Work Availability
Languages
Work Preference
Software
Taking Photos, Family-Picnics, Adventures.
Timeline
Hi, I’m

Tonja Cates

Account Manager
Albany,NY
Either write something worth reading or do something worth writing.
Benjamin Franklin
Tonja Cates

Summary


Results-driven sales professional with solid experience in driving revenue growth and fostering long-term customer relationships. Proven track record in identifying opportunities, negotiating deals, and delivering tailored solutions. Strong focus on team collaboration and adaptability to changing needs. Skilled in CRM software, lead generation, and strategic account management. Dependable and committed to exceeding targets.

Overview

12
years of professional experience
1
Certification

Work History

Carolina Biological Supply Company

INSIDE SALES ACCOUNT MANAGER
05.2014 - 07.2024

Job overview

  • Utilized CRM tools efficiently to track leads and manage sales pipeline effectively, ultimately driving higher conversion rates among prospects.
  • B2B Sales.
  • Developed and maintained customer relationships to drive sales growth and retention.
  • Negotiated contracts with potential clients, ensuring mutually beneficial terms for both parties involved.\
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Maintained detailed records of customer interactions and transactions, allowing for efficient follow-up actions and improved relationship management.
  • Exceeded quarterly sales targets consistently by implementing effective prospecting strategies and maintaining a high level of customer service.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Analyzed market trends and competitor activities to identify opportunities for business development.

Lowes Home Improvement

SALES ASSOCIATE
05.2012 - 09.2015

Job overview

  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.

Carolina Custom Surfaces

INSIDE SALES REPRESENTATIVE
10.2013 - 03.2015

Job overview

  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.

Education

Vance Granville

Associate of Applied Science
01.2012

Skills

  • Time management abilities
  • Customer retention
  • Networking skills
  • Sales techniques
  • Revenue growth
  • Opening and closing procedures
  • Proficient in Excel, Word, and PowerPoint
  • Salesforce, Einstein, HubSpot, Teams

Certification


  • Proficient in Word, Excel, PowerPoint, Salesforce, Hub-spot, Responding to Change, Leadership on Paper
  • Running Effective Meetings
  • Excel, PowerPoint
  • Trust Wave
  • Crucial Conversations
  • JD Edwards
  • Disc Training
  • Professional Selling Skills

Interests

  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail.
  • Crafting and DIY Projects
  • I have a passion for photography and editing photos.
  • Drawing and Painting
  • Interior Design
  • Photography

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Updated and maintained company database to reflect current and accurate client records for more than 11 states.
  • Surpassed annual quota by 40%.
  • Product Marketing - Offered comparable product substitutions and alternative locations to clients when desired merchandise was out-of-stock.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Full Professional

Work Preference

Work Type

Full TimeContract Work

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balanceCareer advancementFlexible work hoursPersonal development programsCompany Culture

Software

Salesforce Lightning

Microsoft Word, Excel, PowerPoint

JD Edwards

Hubspot

Taking Photos, Family-Picnics, Adventures.

I love to capture special moments with photos. I really enjoy taking picnics ,with the family and discovering new places. Life is adventure make it count. 

Timeline

INSIDE SALES ACCOUNT MANAGER

Carolina Biological Supply Company
05.2014 - 07.2024

INSIDE SALES REPRESENTATIVE

Carolina Custom Surfaces
10.2013 - 03.2015

SALES ASSOCIATE

Lowes Home Improvement
05.2012 - 09.2015

Vance Granville

Associate of Applied Science

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