Tonja Spencer

Skills and responsibilities relevant to a leasing agent:

• Ensuring smooth operations and meeting the needs of the team and customers.
• Providing clear communication and handling customer inquiries with efficiency.
• Training and onboarding new employees, similar to onboarding new tenants.
• Managing payroll and financial records, which can translate into managing leases, payments, and tenant accounts.

• Managed customer relationships and ensured client satisfaction, akin to working with tenants.
• Forecasted business needs, prepared reports, and ensured smooth event coordination, similar to managing multiple tenant applications, payments, and leases.
• Hired and trained staff, a skill useful when working with property teams or managing rental property tours.

• Managed a budget, financial reports, and ensured effective operations—similar to managing rental property finances.
• Handled customer complaints and queries, relevant to addressing tenant concerns.
• Conducted evaluations and training programs, transferable to assisting tenants with move-in processes and lease compliance.