TONJAE BURNETT
PruittHealth Austell
Marietta
6
years of professional experience
Technical Support Specialist experienced in troubleshooting and resolving customer issues. Delivered exceptional support through effective collaboration and adaptability in fast-paced environments. Focused on enhancing client satisfaction and driving operational efficiency.
Work History
Social Service Assistant
10 Months- Initiates collaborative care plans that align medical, social, and family goals, improving continuity and client-centered outcomes across care transitions.
- Maintained accurate client records and systematically updated care notes to facilitate reliable handovers and support multidisciplinary decision-making.
- Reviewed client intake data to identify service gaps and proposed workflow adjustments that improved triage clarity and expedited responses to urgent needs.
Customer Service Representative
4 Years 10 Months- Provided exceptional customer support by addressing inquiries and resolving issues promptly, leading to a 95% customer satisfaction rate.
- Managed customer accounts and maintained accurate records in CRM software, facilitating effective communication and service delivery.
- Managed customer accounts and maintained accurate records using CRM software to ensure seamless communication and service delivery.
- Handled high-volume inbound calls, providing personalized service while ensuring professionalism and customer satisfaction.
Education
Dental Assistant - Associate - healthcare
Skills
Customer service
Data management
Problem-solving
Flexibility
Care coordination
Collaboration
Adaptability
Teamwork
Empathy
Timeline
Social Service Assistant
PruittHealth Austell
11.2025 - CurrentRead More
Customer Service Representative
Kaiser Permanente
01.2021 - 11.2025Read More
Eastern College of Health Vocations
Dental Assistant - Associate from healthcare
Read More