Ton'Najia Nelms
Xenia,OH
Summary
Hello, My name is TonNajia, I am from Columbus Ohio. I currently work at men’s wearhouse as an assistant store manger. I am Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast paced environments and driving technological advancements. I am a recent graduate with foundational knowledge in business management and hands on experience gained through academic projects and internships. Demonstrates strong teamwork, problem solving, and time management skills. I am prepared to start furthering my career and make meaningful contributions with commitment and drive.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Mens Wearhouse
04.2024 - Current
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Trained and guided team members to maintain high productivity and performance metrics.
Customer Experience Manager
Victoria's Secret
09.2021 - 04.2024
- Payroll administration - Processing payroll takes time to gather employees information, calculate their gross and net pay, and ensure you, your withholding the right amount for state and federal taxes each pay period
- Coaching-supporting the team to improve overall performance and increase the sale of products
- Great Customer Service - Providing timely, attentive, upbeat service to a customer, and making sure their needs are met in a manner that reflects positively on the company or business
- Brand awareness - make people aware of the company's brand and what the company have to offer, so we can gain their trust and influence their decision-making process, in order to get more sales, faster
- Customer insight - Understanding and interpretation of customer data, behaviors and feedback into conclusions that can be used to drive actions that improve product development and customer support
- Hiring - responsible for hiring an employee, or employees, to fill open positions in an organization
- Theft prevention - involves protecting businesses from losses caused by theft, such as shoplifting.
Field Supervisor
RGIS Inventory Specialists
02.2018 - 08.2021
- Oversee and record inventory management transactions in the Computerized Maintenance Management System
- Field operations - performing tasks, collecting data, or providing other services outside of a central office or location
- Inventory control - ensure the company's inventory remains sufficient and place orders when products get low, and return items the company does not need
- Data Analysis - provide businesses with valuable insights on key metrics, including inventory performance and replenishment speed.
Education
Bachelor's degree - Business Management
Wilberforce University
Xenia, OH12.2021
Skills
- Assistant Manager Experience
- Merchandising
- Supervising Experience
- Retail Management
- Payroll
- Recruiting
- Profit & Loss
- Cash register
- Cash handling
- POS
- Store management
- Analysis skills
- Communication skills
- Budgeting
- Retail sales
- Sales management
- Inventory control
- Succession planning
- Team building
- Communication
Timeline
Assistant Store Manager
Mens Wearhouse
04.2024 - Current
Customer Experience Manager
Victoria's Secret
09.2021 - 04.2024
Field Supervisor
RGIS Inventory Specialists
02.2018 - 08.2021
Bachelor's degree - Business Management
Wilberforce University
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