Tonnie Galbert
Spring,TX
Summary
Seasoned Operations Manager and talented leader with 3 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Manager
1-800-GOT-JUNK?
11.2023 - 04.2024
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- expectations; planning, monitoring and reviewing job contributions, while planning and reviewing compensation actions
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Enforcing policies and procedures while encouraging employees to go above and beyond.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Transportation Operations Specialist
U.S. Army
07.2021 - 10.2023
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Identified issues, analyzed information and provided solutions to problems.
- Transported and stored cargo onto trucks, organizing and securing containers for safe long-haul drives and routes.
- Read maps to plan routes and reported delays or accidents.
- Guaranteed safe and on-time passenger arrival by closely monitoring passenger and route safety and enforcing regulations.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Delivery Driver
Amazon
01.2021 - 05.2021
- Maintained safety equipment including safety harnesses
- Assisted in other warehouse duties as required by supervisor or department head
- Delivered items using an Amazon Flexible Delivery Service (FDS)
- Ensured that all items are delivered in a timely fashion
- Provided detailed reports on each item delivered to the customer
- Actively monitored traffic flow on roads and highways in your area
- Assisted with road safety issues on roads in your area, such as speeding vehicles or driving.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Supervisor
The Home Depot Inc
06.2018 - 09.2019
- Monitored workflow to improve employee time management and increase productivity.
- Achieved results by working with staff to meet established targets.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Education
BBA - Radio, Television, and Film
Texas Southern University
Houston, TX07.2026
High School Diploma -
Waltrip High School
Houston, TX05.2018
Skills
- Performance monitoring
- Financial Management
- Customer Service
- Data Analysis
- Customer Retention
- Hazardous Materials Handling
- Warehouse Management Systems
- Business Development
- Strategic Planning
- Inventory Control
- Process Improvement
- Cargo Handling
Certification
- Driver's License, 08/01/18, 08/01/24
- Doubles/Triples Endorsement
Groups
President of Entrepreneur club, 09/01/18, Present 10/25/20. A group of young entrepreneurs, working together to be future business men/women of tomorrow.
Languages
Spanish
Elementary
Timeline
Operations Manager
1-800-GOT-JUNK?
11.2023 - 04.2024
Transportation Operations Specialist
U.S. Army
07.2021 - 10.2023
Delivery Driver
Amazon
01.2021 - 05.2021
Supervisor
The Home Depot Inc
06.2018 - 09.2019
BBA - Radio, Television, and Film
Texas Southern University
High School Diploma -
Waltrip High School