Summary
Overview
Work History
Education
Skills
Timeline
Generic

TONTALAIA WALL

Columbus,OH

Summary

Driven Patient Care Coordinator adept at planning care, coordinating interdisciplinary teams and making strategic improvements. Decisive leader and creative problem solver with 2 plus years of healthcare experience. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.

Overview

9
9
years of professional experience

Work History

Patient Care Coordinator

Accredo Specialty Pharmacy
Dublin, OH
06.2021 - Current
  • Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
  • Scheduled appointments for patients and coordinated follow-up visits as needed.
  • Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
  • Processed patient intake information and updated medical records prior to treatment.
  • Completed insurance verifications and claim forms for patient intake and processing.

Event Coordinator assistant

MO Entertainment and Events LLC
Columbus, OH
12.2016 - Current
  • Developed event themes and concepts to ensure successful execution of events.
  • Organized vendor contracts, negotiated fees, and ensured compliance with all regulations.
  • Coordinated with internal teams to ensure timely delivery of products and services for events.
  • Provided on-site support during the day of the event including problem solving if necessary.

Customer Service Representative

HKT Teleservices
Grove City, OH
06.2018 - 07.2020
  • Responded to guest inquiries in a timely manner by phone, email, or text.
  • Assisted with the creation and the intricate detailed listings on Airbnb with photos and accurate descriptions of the property amenities.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Generated reports to track occupancy rates, revenue, expenses, and other metrics related to hosting.

Debt Collector

NCC Business Services Phoenix
Phoenix, AZ
08.2015 - 11.2018
  • Conveyed current account information and obtained payments by using pre-scripted statements
  • Located debtors by utilizing skip tracking and other strategies
  • Updated customer accounts with interactions, payments and personal information
  • Reached out customers to collect outstanding payments via one-time or negotiated installment methods.

Education

High School Diploma -

Pickerington High School Central
01.2015

Skills

  • Claims Processing
  • Patient Records Management
  • Patient Registration
  • Healthcare knowledge

Timeline

Patient Care Coordinator

Accredo Specialty Pharmacy
06.2021 - Current

Customer Service Representative

HKT Teleservices
06.2018 - 07.2020

Event Coordinator assistant

MO Entertainment and Events LLC
12.2016 - Current

Debt Collector

NCC Business Services Phoenix
08.2015 - 11.2018

High School Diploma -

Pickerington High School Central

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TONTALAIA WALL