Tony Adams

• Planned, scheduled, and delegated daily work to myself.
• Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
• Increased customer satisfaction by providing timely and efficient service for various technical issues.
• Responded to customer inquiries quickly and professionally to increase satisfaction.
• Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
• Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
• Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
• Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
• Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Hired on as lead technician. For the most part I am my own small project manager.
• Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
• Would check dispatch board and task myself with jobs to be completed. Installed tv's, wireless access points, network equipment, work station set ups just to name a few responsibilities. Given full access to secure job areas such as network closets and various other key doors to get jobs completed. Work closely with IT and network personnel to get switches and other equipment up and working. Installed monitor arms, monitors, terminals, phones, and other equipment on desk and in offices for users. Generally worked alone, test all cables equipment for customers. And this would include changing IPs on printers and imaging terminals on site for customers. Would fill out all time and notes on completed work orders and get them ready for billing. Also worked on boom lifts and scissor lifts in warehouse type locations to get jobs completed.

Lead service technician for all service work. Also worked in various school districts to help install, terminate and test all new cabling. Also worked at AT&T main Dallas hub pulling fiber under raised floors. Would complete any work at schools that they would allow during the day such as running conduit, troubleshooting data locations or installing wireless devices. Occasionally would help build out closets and terminate, label, and test all cables.

• Provided exceptional customer service by clearly communicating timelines, expectations, and results throughout the entire service process.
• Led troubleshooting efforts for urgent issues requiring immediate resolution while maintaining clear communication lines with affected parties.

• Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
• Monitored and enforced safety measures to mitigate hazards.
• Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
• Was a temporary worker that was sent to various jobs to help assist to get them completed.The most of my time there was for FSG on a job in Plano. I would install floors of cable tray and run strings with a helper and get floor ready to install new cables. Then would assist in terminating, testing, and labeling of all cables.

• Planned, scheduled, and delegated daily work to team of employees.
• Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
• Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
• Installed voice and data cables also some cameras and dvr equipment. Ran a small crew of technicians to get all work completed.

• Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
• Planned, scheduled, and delegated daily work to team of employees.
• Managed projects from conception to completion, ensuring on-time delivery while staying within budget constraints.
• Implemented, configured, and optimized safety standards.
• As lead technician I generally worked with 2-3 other technicians on jobs. Did extensive work out at Parkland Hospital Using the hepa filter containment units to install voice and data as well as some fire alarm. Performed work all over hospital from the operating rooms, emergency rooms, and psych ward. Very unique working conditions for this job.

Worked with different lead technicians all over The Four Seasons Hotel and Resort in Las Colinas to recable the hotel and sother buildings in site. Ran all new cables to suites and other rooms thru designated pathways because most of building was hard ceilings.

• Planned, scheduled, and delegated daily work to team of employees.
• Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
• Monitored and enforced safety measures to mitigate hazards.
• Traveled all over Texas and a few bordering states doing Wal Mart, Costco,and Sam Clubs rollouts. This consisted of installing new cables, Wireless access points, conduit, enclosed boxes for IT equipment in ceilings, Doing surveys with a laptop to determine best locations for wireless access points, just to name a few responsibilities. Would also work with their IT department to upgrade servers and various other network equipment.

• Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
• Trained new technicians on standard operating procedures, ensuring consistency across the team.
• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Maintained compliance with regulatory standards and safety requirements.
• This is where I got my start into voice and data and related cabling. Drove company vehicle all around DFW and outside of that area to complete jobs. Generally me and a helper would perform all work needed. From troubleshooting to new installs we would take care of and interact with customers to ensure all work was completed up to their standards.