Tony Anderson
Mascotte,FL
Summary
Tech-savvy professional well-versed in providing technical support, troubleshooting hardware and software issues, and resolving technical issues.
Overview
9
9
years of professional experience
Work History
IT Support Specialist
Earl Enterprises
Orlando, FL
07.2023 - Current
- Provided remote support for off-site employees using ConnectWise applications
- Maintained documentation of IT systems, processes, and procedures for easy reference by the team members.
- Created user accounts and assigned permissions using Microsoft O365 and Azure AD.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Configured hardware, devices, and software to set up work stations for employees.
Computer Support Technician
Sentry Management
Orlando, Florida
02.2023 - 05.2023
- Managed and implemented IT projects for 1000+ user networks and offices worldwide
- Configured and maintained computer systems, including desktop PCs, laptops, printers, mobile devices, and network equipment
- Created user accounts, managed passwords and implemented access control policies
- Provided technical support to customers, troubleshooting hardware and software issues remotely and on-site.
IT Specialist
iAnthus
Orlando, Florida
01.2019 - 01.2022
- Supported user access to IT systems, including user onboarding and offboarding
- Used ticketing systems to manage and process support actions and requests
- Assisted with hardware/software inventory management and asset tracking
- Responsible for initial setup for new locations by installing new hardware, POS systems, and configuring/installing networks
- Configured hardware, devices and software to set up work stations for employees
- Patched software and installed new versions to eliminate security problems and protect data.
System Administrator
Pioneers
05.2019 - 12.2019
- Manage end-user accounts, permissions, access rights, and storage allocations in accordance with best practices
- Performed software installations and upgrades to Windows operating systems
- Deployed servers, software, printers, networks, scanners, firewalls
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults
- Adopted cost-effective, useful solutions to implement into current systems.
Enterprise IT Specialist
Apex Systems
03.2018 - 05.2019
- Manage and oversee day to day operations inside of Orange County data center
- Answers, evaluates, troubleshoots, and prioritizes telephone, email, and in-person requests for assistance from end-users and customers
- Experience with: Telecom and structured cabling, MEP, Mission Critical Data Centers, cable management Fiber and copper
- Monitors multiple computing center systems and job processes based on customer and operational requirements.
Helpdesk Specialist
TekLinks
06.2017 - 03.2018
- Troubleshoot and administer Windows based applications, OS (desktop and server) and Server Roles (AD DS, DHCP, DNS, DFS, Print Server, File Server)
- Create and manage service requests through a ticketing system
- Answered inbound calls from customers and resolved technical issues via phone and/or remote access.
IT Computer Analyst
KBR
01.2015 - 06.2017
- Imaged and prepared new computers for integration into company networks and systems
- Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
Education
GED -
The University of Alabama
Tuscaloosa, AL04.2006
Skills
- Technical issue analysis
- Desktop support
- Software diagnosis
- TCP/IP
- Ticket support system
- PC Configuration
Timeline
IT Support Specialist
Earl Enterprises
07.2023 - Current
Computer Support Technician
Sentry Management
02.2023 - 05.2023
System Administrator
Pioneers
05.2019 - 12.2019
IT Specialist
iAnthus
01.2019 - 01.2022
Enterprise IT Specialist
Apex Systems
03.2018 - 05.2019
Helpdesk Specialist
TekLinks
06.2017 - 03.2018
IT Computer Analyst
KBR
01.2015 - 06.2017
GED -
The University of Alabama