Tony Cerda
San Antonio
Summary
Adept at managing customer inquiries and critical issues, I excelled as a Customer Service Representative at SWBC, where I significantly improved client satisfaction. My expertise in data entry and active listening, coupled with a knack for swiftly resolving complex problems, showcases my ability to meet and exceed employer expectations without relying on numerical achievements.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
SWBC
07.2008 - 09.2024
- Worked emails received from SWBC clients and SWBC employees in regards to an account.
- Answered inbound help line calls
- Worked on special projects and other duties assigned by management and supervisors.
- Inbound calls in regards to letters borrowers received regarding evidence of insurance for their collateral or mortgages.
- Reviewed insurance documents to verify meets requirements by the lender. Paid insurance premium for mortgage insurance as necessary.
Education
High School Diploma -
Wheatley High School (A.K.A. Brackenridge High)
San AntonioSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Customer Service Representative
SWBC
07.2008 - 09.2024
High School Diploma -
Wheatley High School (A.K.A. Brackenridge High)
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