Tony Conant
CITRUS SPRINGS
Summary
Dynamic leader with proven expertise in enhancing customer experience and streamlining operations at Publix Super Markets Inc. Excelled in problem resolution and employee training, boosting team efficiency and compliance. Demonstrated success in optimizing sales through strategic promotions, embodying exceptional verbal communication and workflow planning skills.
Offering strong foundation in leadership and customer service, eager to learn and develop. Brings ability to quickly grasp different principles and effective team coordination. Ready to use and develop problem resolution and communication skills in an IOT Security Analyst role.
Overview
13
13
years of professional experience
Work History
Assistant Grocery Manager
Publix Super Markets Inc
01.2019 - Current
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Performed key tasks to promote inviting grocery store appearance.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Orchestrated performance-oriented environment by closely supporting team members.
- Monitored sales trends to identify opportunities for promotions or markdowns, maximizing revenue potential.
- Adhered to company policies and procedures while promoting a positive work atmosphere among team members.
Grocery Clerk
Publix Super Markets Inc
01.2012 - 01.2019
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Collaborated with team members to meet daily objectives and maintain smooth store operations.
- Consistently met or exceeded performance goals by maintaining high standards of efficiency, productivity, and customer service.
Education
High School Diploma -
Citrus High School
Inverness, FL05-2012
Skills
- Problem resolution
- Customer support
- Health and safety
- Employee training
- Task delegation
- Verbal and written communication
- Workflow planning
- Attention to detail
- Computer skills
- Training and mentoring
Timeline
Assistant Grocery Manager
Publix Super Markets Inc
01.2019 - Current
Grocery Clerk
Publix Super Markets Inc
01.2012 - 01.2019
High School Diploma -
Citrus High School
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