Anthony Duncan
Athens,GA
Summary
Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Account Manager
Beverage South Athens
Athens, GA
10.2007 - Current
- Sales representative for all Athens on premise accounts. Managed inventories, sent weekly sales reports to GM, maintained relationships with accounts and always pushed new products for gained distribution. Was also responsible for all craft beer orders from our many suppliers as well as setting up events such as tap takeovers and beer festivals. Grew my region by more than 40% after I moved into the territory. Never missed a monthly bonus objective and overall excelled in all areas of work that was assigned to me.
- Oversaw daily operations, ensuring efficient workflow and adherence to quality standards.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Trained and mentored staff, enhancing team performance and customer service skills.
- Developed operational strategies to improve service delivery and customer satisfaction.
- Implemented training programs for new employees, fostering a culture of continuous improvement.
- Analyzed sales trends to inform product offerings and promotional activities.
- Collaborated with management to streamline processes, increasing overall productivity.
- Conducted regular staff evaluations, providing constructive feedback to support professional growth.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
- Developed strategic account plans to align with client objectives.
Education
College Prep -
Jefferson High School
Jefferson, GA07.1995
Skills
- Customer service, Communication skills, Computer literacy, Restaurant experience, Time management, Microsoft excel, Microsoft word, Documentation review
- Account management
- Customer service
- Customer satisfaction
- Sales development
- Sales reporting
- Upselling
- Marketing
- New account creation
- Territory management
- Order management
- Vendor relations
- Sales expertise
- Sales analysis
- Brand management
- Invoice balancing
Accomplishments
- Product Marketing - Offered comparable product substitutions and alternative locations to clients when desired merchandise was out-of-stock.
- MS Excel - Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.
Certification
- Beer Sales License -
- Cicero Certified (Level 1)
Timeline
Account Manager
Beverage South Athens
10.2007 - Current
College Prep -
Jefferson High School