Tony Durkin

• Directed daily branch operations, balancing service quality, compliance, and staff coverage.
• Identified and capitalized on community business opportunities with effective networking.
• Improved branch production rates by resolving staff conflicts, conducting evaluations, overseeing hiring and termination, and coaching employees on company protocol and payroll operations.
• Achieved deadlines by managing individual and team tasks effectively and streamlining processes.
• Coached branch team on sales behaviors, customer engagement, and relationship-building techniques.

• Trained team members on service procedures, documentation standards, and client communication best practices.
• Coached staff on procedures, quality expectations, and performance standards.
• Coordinated orientation sessions, presenting policies, benefits, and compliance requirements to new employees.
• Led employee engagement initiatives that strengthened culture, retention, and cross-functional collaboration.
• Guided team members in applying engagement practices, maintaining communication standards, and delivering stakeholder support.

• The High School Ministry Associate Director was focused on building relationships with high school students and leaders of the high school ministry
• Create and develop opportunities for students to serve the community and the congregation of the church
• Oversaw students' leadership programs, mission trips, and weekend programming
• Coordinated programs to enhance church members' service involvement in the community, promoting outreach and connection.
• Planned and conducted worship services, wrote sermons, collaborated with church leaders to fulfill the church mission and enhance congregation's worship experience.
• Improved access to resources for underprivileged communities by connecting them with essential services offered by partner agencies.

• Assisted customers with account setup and closure, loan applications, and service sign-ups, enhancing customer experience and retention.
• Boosted branch sales by developing and deepening customer loyalty through incentive programs.
• Answered customer inquiries regarding account balances, transaction history, service charges and interest rates.
• Created strategies to develop and expand existing customer sales, resulting in an increase in annual sales.
• Interviewed and hired skilled individuals, strengthening organizational talent and capabilities.

Graduated with the honors of Cum Laude, GPA: 3.85