Tony Emmanuel
Ironton,OH
Summary
Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality.
Overview
17
17
years of professional experience
Work History
Security Guard
Whittguard Protective Services
04.2021 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
Substitute Teacher
Rock Hill, Bryant, Ironton City School Systems
09.2020 - Current
- Assigned, explained and graded homework
- Followed lesson plans designed by absent teachers
Agency Owner
Emmanuel Insurance Agency
02.2019 - Current
- Own an independent insurance agency for life, health, disability, enrolling individuals and groups in benefit plans.
Insurance Representative
Bryant & Stamper Insurance and Planning
06.2017 - 01.2019
- Work as an independent agent, offering a variety of life, health, and disability insurance plans as well as annuities to potential clients.
Insurance Agent
TransAmerica Agency Network
05.2016 - 06.2017
- Actively solicit life insurance policies from prospective clients as well as review existing policies to make sure current clients had the policies they wanted and could still afford.
Financial Center Manager
Fifth Third Bank
09.2015 - 04.2016
- Responsible for managing tellers and bankers, daily coaching around key behaviors for the best performance possible
- Coached new bankers to achieve greater results each month than the previous month
- Performed banking, business administration and financial tasks to guarantee five-star service for clients
Personal Banker
Fifth Third Bank
09.2011 - 09.2015
- Responsible for high achievement in sales and referrals, as well as excellent customer service
- Achieved greater than 120% of goal monthly
- Finished in the top 5% of bankers in the company two years in a row - 2012 and 2013
Customer Service Representative
Fifth Third Bank
02.2011 - 09.2011
- Processed customer transactions in a quick, friendly manner
- Responded to customer requests for products, services, and company information
- Responded proactively and positively to rapid change
- Reached out to customers after completed sales to suggest additional service or product purchases
Bank Teller
US Bank
12.2006 - 12.2010
- Helped customers with their daily transactions, balanced the ATM and performed audits of cash drawers
- Referred prospects to bankers for new accounts and loans
Education
Bachelor's - Business Technical Management
DeVry University
Downers Grove, IL06.2016
Skills
- Reconciling Cash Drawers
- Referral Generation
- Customer Relationship Development
- Teller Transactions
Timeline
Security Guard
Whittguard Protective Services
04.2021 - Current
Substitute Teacher
Rock Hill, Bryant, Ironton City School Systems
09.2020 - Current
Agency Owner
Emmanuel Insurance Agency
02.2019 - Current
Insurance Representative
Bryant & Stamper Insurance and Planning
06.2017 - 01.2019
Insurance Agent
TransAmerica Agency Network
05.2016 - 06.2017
Financial Center Manager
Fifth Third Bank
09.2015 - 04.2016
Personal Banker
Fifth Third Bank
09.2011 - 09.2015
Customer Service Representative
Fifth Third Bank
02.2011 - 09.2011
Bank Teller
US Bank
12.2006 - 12.2010
Bachelor's - Business Technical Management
DeVry University
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