Tony Ferguson
Cincinnati,United States
Summary
Business-minded Network Administrator with 24 years of experience in supporting server environments. Determined and focused in managing network infrastructure and optimizing environment while reducing redundancy. Considered expert in troubleshooting complex problems and reaching innovative solutions while adhering to rules and requirements of project scope. Dynamic team player when interfacing with other staff members, vendors and end-users.
Overview
27
27
years of professional experience
Work History
Associate Director
Microland Limited, Digital Workplace
07.2022 - Current
Senior Manager-Technology/Change Manager/Messaging and, Collaboration Lead
General Electric
01.2019 - 07.2022
- SBU
- Escalation point for any critical incident / Service requests
- Infrastructure Lead
- Help team with any O365 migration issues
- Help Team with any Exchange on-prem issues
- Problem Management
- Knowledge Management
- Facilitate any automation changes / new requirements
- Help team with any technical issues related to deployment / decommissions
- Participate in Business review calls (Monthly / Quarterly / Half Yearly / Yearly)
Change Manager/Technology Manager/Messaging & Collaboration, Lead Engineer
04.2016 - 12.2018
Technology Manager/Messaging & Collaboration Lead Engineer
Cincinnati Area
01.2016 - 04.2016
Messaging & Collaboration Lead Engineer
Cincinnati Area
09.2014 - 01.2016
Senior Messaging Engineer
Atos
09.2012 - 08.2014
- Area
- Lead team to provide Level 4 support for Exchange 2010 for North America running multiple DAG configuration supporting 38,000 mailboxes
- Lead team to provide Level 4 support to multiple Exchange 2003/2007/2010 running clustered mailbox servers supporting 120,000 mailboxes
- Provide 1st level of escalation to on-call engineer for guidance and assistance in proactive or reactive triage
- Page 3 of 9
- Messaging Lead on internal and commercial accounts - Engaged by the management to assist remote team in providing enterprise solutions and technical support in early stages of steady state support
- Project and Messaging Lead on an Exchange 2007 to Exchange 2010
- Planning Design and Implementation for 75,000 + mailboxes.
Exchange Engineer
Atos International
06.2011 - 10.2012
- Months)
- Windows Server 8, Windows 2008 R2 Server, Windows 2008 Server
- Messaging platforms: Exchange 5.5, 2003, 2007, 2010 and Exchange5, Exchange 2003 to Exchange 2007 Migration – Planning Design and
- Implementation
- Exchange 2007 to Exchange 2010 Implementation
- Exchange 2007 – Planning, Design, Implementation
- Trend Micro SMTP Mail Relay/Anti SPAM/Anti Virus Solution Implementation and Administration
- Good working knowledge and understanding of Active Directory
- Name Resolution technologies: WINS and DNS
- Troubleshooting HP/Compaq, Dell, Fujitsu server hardware
- Barracuda Spam Filtering and Load Balancers
- Net App Filer and Snap Manager for Exchange
- Siemens SBSyears 3 months
Exchange Engineer III
09.2007 - 07.2011
- Provide Level 3 support to multiple Exchange 2003/2007 running clustered mailbox servers supporting 92,000 mailboxes/
- Single SME for Exchange on entire functional companies or accounts supporting multiple Exchange administrative groups
- Support Blackberry Enterprise Server
- Page 4 of 9
- Support and troubleshoot OCS
- Provide 1st level of escalation to on-call engineer for guidance and assistance in proactive or reactive triage
- Technical Lead on Siemens internal and commercial accounts - Engaged by the management to assist remote team in providing enterprise solutions and technical support in early stages of steady state support
- Assist in Lifetime Email Address administration of operating companies
- Team first attitude at all times
- Highly interacted with Project MO, TSM/TDM managers
- Responsible for managing and administering 92,000+ Exchange 2003 and
- Exchange 2007 mailboxes and associated infrastructures
- Quick learner for any new technology
- Creates work level instructions for the Service Desk, Release Management and many other processes following ITIL
- Deployed and maintained Exchange 2007 lab environments for multiple customers
- Participated in Exchange 2003 Disaster recovery exercise.
Account Technical Lead
05.2006 - 09.2007
- For all (13+ companies) Siemens Operating
- Companies helping them consolidate their patching into Shared Services
- Develops process level documentation to implement patching in our internal and external customer's environments
- Learn other companies patch software to do the weekly or monthly patching
- Currently in a patch rotation that rotates around the clock differencing between all the customers environments to meets their needs
- Work with the Siemens Exchange/Server teams on internal patching and processes
- Part of a patch team that supports our major customers such as
Network Administrator
Dayton Superior Corporation
10.2005 - 01.2006
- Support, configure and maintain Microsoft Exchange 5.5 and 2003
- This
- Exchange Environment was more of a mixed mode with 2 different trusted domains
- Assisted in supporting Blackberry Enterprise Server
- Added new users and learned how to sync up the Blackberry Nextel Phones with the various service books
- Team/Project Leader in the building, configuring and supporting the Citrix
- Presentation Server 4.0 Terminal Server Environment
- Part of server support team
- Team/Project Leader in the building, configuring and supporting the HP/
- Compaq BL 35p Blade servers
- Part of team in the NT4 to Active Directory 2000 upgrades
- Team leader in supporting and maintaining the Citrix Metaframe XP FR3
- Terminal Server environment
- Utilized VMware Virtual Server GSX, ESX for production servers, server support and diagnostic tasks
- Assist in everyday help desk functions, answering phones, trouble tickets, etc
- Assisting in desktop/laptop configuration, maintenance and user support.
Network Administrator
Triplefin, LLC
10.2005 - 05.2006
- Support, configure and maintain Microsoft Exchange 5.5 and 2003
- Used
- Active Directory Migration tool to convert users and groups from different AD forests
- Removed the orphaned 5.5 instance after server was inadvertently decommissioned using Exchange System Manager and ADSI Edit
- Page 5 of 9
- In charge of everyday help desk functions, answering phones, trouble tickets, etc
- In charge of desktop/laptop configuration, maintenance and user support
- Team leader in upgrade, support and maintenance of the Active Directory
Network Administrator
TekSystems
01.2005
Software Engineer III
Provident Bank
02.2005 - 10.2005
- Assisted in Provident Bank/National City merger
- Supported the Groupwise, XWALL, NotifyLink, Citrix Metaframe XP FR3
- Terminal Server environment
- Page 6 of 9
- Maintained experiences in building, configuring and supporting HP/Compaq
- BL20p and BL 35p Blade servers
- Utilized VMware Virtual Server GSX, ESX and virtual workstation for support and diagnose tasks
- Tested and evaluated Citrix Presentation Server 4.0
- Decommissioning 350+ Microsoft environment servers and 1600+ Microsoft environment workstations
- Shutting down machines, pulling network, scrubbing of all hard disks as we decommission units after BSA make sure all software licensing is in compliance
- Functions include daily desktop support, Information Security support, application support, as well as my daily tasks of server support.
Release Management Engineer/Account Technical Lead
VMware
01.2003
- Assist in various Unix support such as changing passwords and releasing user sessions
- Utilized, Workstation and Server for workstation, server support and diagnostic tasks
- Part of server support team.
Windows Terminal Server Administrator/, System Administrator
Citrix
01.1999 - 01.2005
- Completed redesign, implementation and deployment of 21 MetaFrame XP
- Feature Release 3/Win2000 servers
- Utilizing various Change Control methodology of adding applications to our many test, development, stage and production servers
- Valuable experience in administrating, building, supporting, and maintenance out MetaFrame XP Feature Release 3/Win2000 server farm
- Knowledgeable experience in supporting Microsoft Active Directory 2000 as well as Active Directory 2003 Forests
- Supports Microsoft Exchange 2000 and Exchange 2003
- Experience in building, configuring and supporting HP/Compaq BL20p and
- BL 35p Blade servers
- Supported various Middleware servers for integration of D-4000 Mainframe and Total Systems for Telebank IVR project
- Able to administer GroupWise Post Offices as well as the client
- Built and rebuilt numerous servers adding various hardware (drives, Various
- Array Controllers, 2 floppy, CD-ROM, NIC cards, etc)
- Administers and maintains laptops and workstation from various remote and out of town locations
- Installed and provided technical support for Bank Pro/Argo/Pbank banking system software, a client/mainframe banking software provided for banking
- Experience in administration and maintenance of Novell 5.x, 4.11 and 3.1 servers
- Page 7 of 9
- Assisted other in completing a comprehensive audit/inventory of hardware components and software applications for all 350+ application and database servers
- Checked and performed upgrades for Year 2000 compliance
- Installed 17" monitors for Provident LeapFrog/Siebel (Vista) application in all 70+ branches and many of our commercial offices
- Built, added, administered, and installed ALL equipment at the new Grand
- Rapids Commercial office, our Home 123 New Jersey offices and the LA/Irvine office
- Recently assisted in building 1200 workstations to be distributed throughout the bank for merger related activities.
Systems
SETCO Sales, Inc, MIS, Tech
01.1997 - 04.1999
- Installed and provided tech support to many computer applications
- Installed a local and Internet email system (Novell GroupWise 5.2), including hardware and software installation, implementation and training for all corporate associates
- Assisted with upgrading over 70+ PC's to Windows 95/NT, including Yearcompliance tests, memory upgrades and training of employees
- Maintained and upheld all office desktop and laptop PC's by providing support that included WAN (wide area network), LAN (local area network)
- Interoffice Email, Anti-virus and Internet
- Volunteered at Cincinnati Elder High School
- Assisted with the installation, upgrading, and networking of donated computers from various businesses.
Education
Bachelor of Management - Administration and Management Information Systems
College of Mount St
1999
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Cincinnati Elder High School
1993
Skills
- Microsoft Exchange
- Active Directory
- VMware
- Backup Solutions
- Hardware
- Diagnosis and Troubleshooting
- Hardware and Software Monitoring
- Effective Communication
- Performance Improvement
- Critical Thinking and Analysis
- Interpersonal and Written Communication
- Infrastructure Planning
Affiliations
Lions Club of Western Hills OH
Timeline
Associate Director
Microland Limited, Digital Workplace
07.2022 - Current
Senior Manager-Technology/Change Manager/Messaging and, Collaboration Lead
General Electric
01.2019 - 07.2022
Change Manager/Technology Manager/Messaging & Collaboration, Lead Engineer
04.2016 - 12.2018
Technology Manager/Messaging & Collaboration Lead Engineer
Cincinnati Area
01.2016 - 04.2016
Messaging & Collaboration Lead Engineer
Cincinnati Area
09.2014 - 01.2016
Senior Messaging Engineer
Atos
09.2012 - 08.2014
Exchange Engineer
Atos International
06.2011 - 10.2012
Exchange Engineer III
09.2007 - 07.2011
Account Technical Lead
05.2006 - 09.2007
Network Administrator
Dayton Superior Corporation
10.2005 - 01.2006
Network Administrator
Triplefin, LLC
10.2005 - 05.2006
Software Engineer III
Provident Bank
02.2005 - 10.2005
Network Administrator
TekSystems
01.2005
Release Management Engineer/Account Technical Lead
VMware
01.2003
Windows Terminal Server Administrator/, System Administrator
Citrix
01.1999 - 01.2005
Systems
SETCO Sales, Inc, MIS, Tech
01.1997 - 04.1999
Bachelor of Management - Administration and Management Information Systems
College of Mount St
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Cincinnati Elder High School
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