Tony Hendrix
Crestview,FL
Summary
Possess a good attitude, great work ethic, and have strong leadership skills. Motivated Caseworker with high-level integrity and strong desire to help resolve challenges. Compassionate and team-oriented individual offering extensive knowledge of services, treatment options and issue resolution methods for cases. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Honest and hardworking passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
24
24
years of professional experience
Work History
Federal Case Reviewer
Information Discovery Services (NSA)
04.2022 - 07.2024
- Reviewed completed background interview forms for National Security candidates with each candidate, checking for inconsistencies, errors, omissions, falsifications, and minimum requirements to ensure accuracy and completion before beginning initial candidate process.
- Demonstrated exceptional attention to detail, identifying discrepancies within case files that led to successful resolution of disputes.
- Identified trends in caseloads, suggesting improvements to address recurring issues.
- Fostered positive work environment, actively participating in team meetings and contributing ideas for process improvements that would benefit entire department's performance levels.
- Maintained detailed records of all reviewed cases, ensuring accurate documentation for future reference.
- Managed high-volume caseloads while maintaining strict deadlines, successfully balancing competing priorities without compromising quality or timeliness of work delivered Obtain and review records from Municipal law enforcement agency records, where candidate has resided to determine if candidate was witness, victim, suspect or perpetrator of any crime.
- Obtain and review arrest reports, witness statements, and other relevant documents to determine candidate compliance with Federal Investigative Standards and National Security Agency.
- Obtain and review reports from credit reporting agencies to evaluate candidate's financial responsibility.
- Review detailed and complete interview statements for each person being interviewed for complete and total quality to allow National Security Agency to draw reasonable and logical conclusions about prospective candidates.
- Prepares detailed summary of adverse information based upon objective analysis and evaluation of candidate's background and interviewee statements as measured against requirement standards as set forth by Federal Investigative Standards and National Security Agency.
- May occasionally be assigned to other duties, to make documents and training material for as well as instruct current and future investigators and case reviewers.
- Provide written analysis of quality of reports, analyzing whether they are in conformance with broad guidelines set down for acceptable conduct of such investigations.
- Identify deficiencies in investigative cases and initiates appropriate follow-up action.
- Providing feedback and direction regarding how to correct deficiencies before being sent for final Federal Adjudication approval or denial.
- Mentor and train other Case Reviewers on team as well as approximately 1,000 Investigators in field.
- Worked 40 hours per week.
Police Officer
Department of the Air Force
11.2019 - 12.2021
- Trained new incoming and existing officers/airmen on daily Police Officer duties while patrolling Air Force assets as well as the appropriate way to complete Air Force documents and reports on the AFJIS system.
- Trained and help prepare new officers/Airmen, for their Phase I and II upgrade training.
- Instructed Radar/Lidar classes to Airmen and Police Officers as a State certified Speed Measurement Instructor.
- Responsible for the protection of assets and all aspects of law enforcement on U.S. Air Force installations, and other facilities operated by United States Air Force.
- Full authority to enforce laws, rules and regulations and make arrests on Air Force–controlled property.
- Provides executive protection services for visiting dignitaries.
- Enforce Federal law, maintain law and order, preserve the peace, and protect life and civil rights within the jurisdiction of the military installation.
- Perform Marine Patrol Anti-Terrorism measures in the bodies of water that surround Air Force Assets.
- Perform and enforce the full range of police officer duties within the 724 square miles of the military installation.
- Perform the duties of a Base Defense Operations Control Center operator for the installation while also acting as the flight Desk Sgt.
- Perform the full range of Base Entry Controller duties.
- Perform the full range of duties for defending. Protection level resources.
- Support all and any Mission operations on the Military Testing range.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Handled citation and traffic violation paperwork.
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Worked 40 hours per week.
Background Investigator II
CACI International Inc
08.2019 - 10.2019
- Conduct and comply personal and professional background investigations for Public Trust and National Security candidates, by interviewing employers, co-workers, neighbors, law enforcement officials, military personnel, members of the candidates' family and personal references.
- Prepare reports on findings
- Conducted comprehensive interviews with subjects, employers, associates, references, and other individuals.
- Documented information and submitted detailed reports.
- Maintained strict confidentiality while handling sensitive personal information during investigations, adhering to privacy regulations and ethical guidelines.
- Achieved timely completion of assigned cases by effectively managing workload and prioritizing tasks.
- Traveled to near and far places required for collecting specific information.
- Conducted comprehensive interviews with subjects, references, and other relevant individuals for accurate background information gathering.
- Continuously updated knowledge on industry trends, laws, and regulations pertaining to background investigations for optimal performance in role.
- Collaborated with team members to share best practices, resulting in a more efficient overall investigation process.
- Communicated case progress effectively with supervisors and clients, fostering strong professional relationships built on trust and transparency.
- Streamlined report writing process by developing templates that ensured consistency across all submitted investigative documents
- Supervised or acted as a lead or mentor to staff involved in the above work and perform other related duties.
- Obtained and reviewed records from the Federal Bureau of Investigations, Department of Justice, and State and Municipal law enforcement records, where candidate has resided to determine if candidate was a witness, victim, suspect or perpetrator of any crime.
- Obtained and reviewed arrest reports, witness statements, and other relevant documents to determine candidate compliance with the National Background Investigations Bureau and the Office of Personnel Management.
- Obtained and reviewed reports from credit reporting agencies to evaluate candidate's financial responsibility.
- Observes each person being interviewed for the presence or absence of physical indicators of intoxication, the use of controlled substances, truthfulness, etc.
- Prepares detailed and complete interview statements for each person being interviewed to allow a Reviewer/Quality Assurance Analyst to draw reasonable and logical conclusions about the prospective candidates.
- Prepared final background investigation package for presentation to supervision and management by organizing all investigative material in accordance with established procedures.
- May occasionally be assigned to other duties, for training purposes.
- Go TDY to other locations within the continental United States to conduct investigations or to teach/instruct classes with current and new investigators.
- Worked 40 hours per week.
Background Investigator I / Case Reviewer
General Dynamics Information Technology
10.2017 - 08.2019
- Conducted comprehensive interviews with subjects, employers, associates, references, and other individuals.
- Make recommendations as to background findings
- Documented information and submitted detailed reports.
- Maintained strict confidentiality while handling sensitive personal information during investigations, adhering to privacy regulations and ethical guidelines.
- Achieved timely completion of assigned cases by effectively managing workload and prioritizing tasks.
- Traveled to near and far places required for collecting specific information.
- Collaborated with team members to share best practices, resulting in more efficient overall investigation process.
- Streamlined report writing process by developing templates that ensured consistency across all submitted investigative documents.
- Improved quality of investigative reports by meticulously documenting findings and ensuring compliance with legal standards.
- Supervised or acted as lead or mentor to staff involved in above work and perform other related duties.
- Reviewed completed background interview forms of Public Trust and National Security candidates with each candidate, checking for inconsistencies, errors, omissions, falsifications, and minimum requirements to ensure accuracy and completion before beginning initial candidate interview.
- Obtained and reviewed records from Federal Bureau of Investigations, Department of Justice, and State and Municipal law enforcement records, where candidate has resided to determine if candidate was witness, victim, suspect or perpetrator of any crime.
- Obtained and reviewed arrest reports, witness statements, and other relevant documents to determine candidate compliance with National Background Investigations Bureau and Office of Personnel Management.
- Observed each person being interviewed for presence or absence of physical indicators of intoxication, use of controlled substances, truthfulness, etc.
- Prepared detailed and complete interview statements for each person being interviewed to allow Reviewer/Quality Assurance Analyst to draw reasonable and logical conclusions about prospective candidates.
- Prepared final background investigation package for presentation to supervision and management by organizing all investigative material in accordance with established procedures.
- Prepared detailed summary of adverse information based upon objective analysis and evaluation of candidate's background and interviewee statements as measured against requirement standards as set forth by National Background Investigations Bureau and Office of Personnel Management.
- Completes background packages for review and final recommendation.
- May occasionally be assigned to other duties, for training purposes.
- Go TDY to other locations within continental United States to conduct investigations or to teach/instruct classes with current and new investigators.
- Analyze and evaluate investigative cases prepared by Investigators to ensure they conform to OPM coverage requirements and are following appropriate laws, regulations, Executive Orders, etc.
- Analyze Reports of Investigation (ROIs) to determine if investigation meets published criteria and that information is complete and presented in acceptable format.
- Provide written analysis of quality of reports, analyzing whether they are in conformance with broad guidelines set down for acceptable conduct of such investigations.
- Identify deficiencies in investigative cases and initiates appropriate follow-up action.
- Providing feedback and direction regarding how to correct deficiencies before being sent for final Federal Adjudication approval or denial.
- Mentored/trained other Case Reviewers on my team as well as approximately 1,000 Investigators in field.
- Worked 40 hours per week.
Police Officer
Department of the Air Force
06.2016 - 06.2017
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Responsible for the protection of assets and all aspects of law enforcement on U.S.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Reduced criminal activity in assigned areas through proactive policing and community engagement.
- Enforced traffic laws diligently, promoting road safety and reducing accident rates on Air Force installations, and other facilities operated by United States Air Force.
- Full authority to enforce laws, rules and regulations and make arrests on Air Force–controlled property.
- Provides executive protection services for visiting dignitaries.
- Enforce Federal law, maintain law and order, preserve the peace, and protect life and civil rights within the jurisdiction of the military installation.
- Perform and enforce the full range of police officer duties within a military installation.
- Perform the duties of a Security Forces Dispatcher for the installation.
- Perform the full range of Base Entry Controller duties.
- Perform the full range of duties for defending protection level resources.
- Worked 40 hours per week.
Education
CPR and AED Certification Renewal -
American Red Cross – Department of The Air Force
Eglin AFB12.2021
Field Training Officer (FTO) Certification -
FDLE – Pensacola Police Department
Pensacola, FL07.2021
National Criminal Investigation Check (NCIC)/Florida Criminal Investigation Check (FCIC) User Privileges Certification -
FDLE – CJIS
Eglin AFB03.2021
Public Safety Telecommunicator 1, 7th Ed. Certification -
APCO International
Eglin AFB03.2021
Base Defense Operations Center Certification -
Department of The Air Force
Eglin AFB01.2021
Speed Measurement Instructor Certification -
FDLE – Tallahassee Community College
Milton, FL09.2020
Range Resources Team Leader Certification -
Department of The Air Force
Eglin AFB07.2020
Basic Boat Operator Course -
Department of The Air Force – NASBLA
Eglin AFB07.2020
Resources Team Leader Certification -
Department of The Air Force
Eglin AFB04.2020
Case Reviewer Certification -
National Background Case Reviewer Academy (OPM)
Falls Church, VA09.2018
National Background Investigator Cert -
National Background Investigator Academy (OPM)
Falls Church, VA10.2017
Resources Team Member Certification -
Department of The Air Force
Eglin AFB12.2016
Federal Magistrate Certification -
Nasa Federal Law Enforcement Training Academy
Kennedy Space Center, FL08.2014
Associate of Arts - General Studies (26 Credit Hours)
Eastern Florida State College
Cocoa, FL12.2013
Federal Law Enforcement Certification -
NASA Federal Law Enforcement Training Academy
Kennedy Space Center, FL08.2000
Fugitive Extradition Certification -
Transcor of America Academy
Nashville, TN11.1998
Correctional Officer Certification (16 Credit Hours) - Criminal Justice
Gulf Coast State College
Panama City, FL05.1995
High School Diploma in General Studies -
Cottondale High School
Cottondale, FL06.1994
Skills
- 20 years of experience in criminal justice and in a variety of fields from computer skills, Microsoft Office, typing 30 wpm, Human Resources and very knowledgeable in extensive math
- Current favorable adjudicated Secret Clearance as of 3/15/2017
- Inactive favorable adjudicated Top-Secret Clearance as of 10/10/2017
- Trained in security manager duties, cyber security, Information security, physical security, and criminal intelligence
- Extensive professional experience, strong communication, customer service, administrative and leadership skills
- Just a few other areas of knowledge are in Case Evaluation, Professionalism and Integrity, Legal knowledge, Research abilities, Legal Terminology, Case information confidentiality, highly effective communication, Assessment skills, Motivational Interviewing, Interpersonal and written communication, Issue identification and resolution, Teamwork and Collaboration, Time Management, Attention to Detail, Excellent Communication, Active Listening, and Documentation proficiency
Awards
- Golden Achiever Award, 03/01/01, While off duty I stopped and rescued a civilian that was trapped inside his vehicle that was submerged upside down in the canal.
- Award of Recognition, 05/01/03, Assisted with the recovery of Space Shuttle Columbia STS-107.
- Eyewitness Award, 11/01/05, Quick response to a head on collision involving 2 motorcycles resulted in the survival of the accident victims.
- Golden Achiever Award, 05/01/06, In appreciation for outstanding, professional report writing.
- Golden Achiever Award, 08/01/07, Immediate action was taken to ensure the safety of individuals, after recognizing a potentially Hazardous situation, at Shuttle Pad 39A involving an oxidizer leak (oxidizer cloud). I immediately set up a 2000-foot cordon and evacuated everyone from within to keep others from being contaminated or worse.
- Top Cop Award, 12/01/16, Tested in the Superior level on my QC, for Resource Team Member Standards, for the USAF.
- Top Cop Award, 02/01/20, Tested in the Superior level on my QC, for Resource Team Member Standards, for the USAF.
- Top Cop Award, 01/01/17, Tested in the Superior level on my QC, for Resource Team Leader Standards, for the USAF.
- Top Cop Award, 05/01/20, Tested in the superior level on my QC, for Range/Resource Team Leader standards, for the USAF.
- Top Cop Award, 03/01/21, Tested in the superior level on my QC, for Base Defense Operations Controller/Vindicator standards, for the USAF.
- Rotary Police Officer of the Year, 04/01/21, Was awarded the Rotary Civilian Police Officer of the year Award.
- Civilian of the 1st Quarter, 04/01/21, Was awarded the Civilian Police Officer of the 1st quarter in my squadron.
Timeline
Federal Case Reviewer
Information Discovery Services (NSA)
04.2022 - 07.2024
Police Officer
Department of the Air Force
11.2019 - 12.2021
Background Investigator II
CACI International Inc
08.2019 - 10.2019
Background Investigator I / Case Reviewer
General Dynamics Information Technology
10.2017 - 08.2019
Police Officer
Department of the Air Force
06.2016 - 06.2017
CPR and AED Certification Renewal -
American Red Cross – Department of The Air Force
Field Training Officer (FTO) Certification -
FDLE – Pensacola Police Department
National Criminal Investigation Check (NCIC)/Florida Criminal Investigation Check (FCIC) User Privileges Certification -
FDLE – CJIS
Public Safety Telecommunicator 1, 7th Ed. Certification -
APCO International
Base Defense Operations Center Certification -
Department of The Air Force
Speed Measurement Instructor Certification -
FDLE – Tallahassee Community College
Range Resources Team Leader Certification -
Department of The Air Force
Basic Boat Operator Course -
Department of The Air Force – NASBLA
Resources Team Leader Certification -
Department of The Air Force
Case Reviewer Certification -
National Background Case Reviewer Academy (OPM)
National Background Investigator Cert -
National Background Investigator Academy (OPM)
Resources Team Member Certification -
Department of The Air Force
Federal Magistrate Certification -
Nasa Federal Law Enforcement Training Academy
Associate of Arts - General Studies (26 Credit Hours)
Eastern Florida State College
Federal Law Enforcement Certification -
NASA Federal Law Enforcement Training Academy
Fugitive Extradition Certification -
Transcor of America Academy
Correctional Officer Certification (16 Credit Hours) - Criminal Justice
Gulf Coast State College
High School Diploma in General Studies -
Cottondale High School
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