Tony Hickman
Brooklyn,NY
Summary
Skilled cleaning team member bringing years of experience in commercial and institutional environments. Effective at working independently to manage cleaning needs in all building areas. Proficient in operating equipment, handling chemicals, and restocking supplies.
Overview
13
13
years of professional experience
Work History
Porter
Centennial Properties
03.2022 - Current
- Provide building maintenance for 3-6 buildings daily.
- Communicated with coworkers and managers about completed duties.
- Performed cleaning and maintenance duties as directed.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Completed sweeping, mopping, and window cleaning.
- Maintained building exteriors for professional, clean presentation standards.
- Stored supplies safely and securely to prevent theft and damage.
- Increased workplace safety by immediately reporting potential hazards.
- Resolved guest inquiries punctually and politely for professional customer service.
- Reconciled used supplies against inventories for timely stock replenishment.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
- Used organic-based chemicals to disinfect floors, counters and furniture.
Front Desk Agent
NOBLEDEN HOTEL | FRONT DESK
07.2016 - 03.2020
- Greets and Welcome Guest as they arrive and depart
- Utilizing team work skills with co workers
- Promote any of the hotels specials and upgrades
- Responding to any Guest complaints with a solution promptly
- Keeping a clean work environment
- Assistance in any emergency services
- File and organize documents
- Multi-tasking; Answering telephones while dealing with walk-in Guest
- Being able to give detail directions to Guest; to places surrounding the hotel or within
- NYC
- Responding to reviews online
- Checking guest in and out promptly while processing any payments due
- Responding to availability inquiry
- Responding to emails promptly
- Concierge services
SALES ASSOCIATE
METRO PCS
06.2013 - 07.2016
- Meet and greet customers
- Meet monthly quotas and goals
- Train on new devices and policies
- Operate cash registers
- Keep work area clean
- Meet customers wireless needs
- Answer questions about company policies, services, and merchandise
- Promote company to potential customers
Maintenance Assistant
BUSHWICK FAMILY RESIDENCE, MAINTENANCE
07.2011 - 06.2013
- Mopping, Sweeping, dumping garbage out of building
- Light paint if necessary
- Inspected locker rooms and entire facility structure
- Repair notes and recommended solutions using pre-established checklist
- Performed all sewer line cleaning and plumbing systems repairs regular basics
- Ordered Cleaning Supplies
Volunteer
Cobble Hills Nursing Home
02.2011 - 06.2012
Education
Some College (No Degree) -
Borough of Manhattan Community College
New York, NYHigh School Diploma -
North Side Charter High School
06.2013
Skills
- Customer Service
- OSHA Regulations
- Facility Cleaning
- Dusting Furniture
- Inventory maintenance
- Trash pickup
- Dusting furniture
- Janitorial duties
- Preventive Maintenance
- Building maintenance
Timeline
Porter
Centennial Properties
03.2022 - Current
Front Desk Agent
NOBLEDEN HOTEL | FRONT DESK
07.2016 - 03.2020
SALES ASSOCIATE
METRO PCS
06.2013 - 07.2016
Maintenance Assistant
BUSHWICK FAMILY RESIDENCE, MAINTENANCE
07.2011 - 06.2013
Volunteer
Cobble Hills Nursing Home
02.2011 - 06.2012
Some College (No Degree) -
Borough of Manhattan Community College
High School Diploma -
North Side Charter High School
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