Regina Jenkins
Port Wentworth,GA
Summary
Dynamic logistics professional with comprehensive expertise in dispatch operations and customer relationship management
Overview
11
11
years of professional experience
Work History
Dispatcher Coordinator
Drew Logistics
Port Wentworth, Georgia
04.2023 - Current
- Monitored logistics software to track shipments and manage schedules effectively.
- Maintained precise records of dispatched orders, shipments, and deliveries.
- Resolved customer complaints promptly to enhance service satisfaction.
- Guided drivers on optimal routes and traffic conditions to ensure timely deliveries.
- Investigated delivery incidents and implemented corrective actions as necessary.
- Responded swiftly to customer inquiries about order status and delivery timelines.
Dispatcher
Tweety Bird Express LLC
Augusta, GA
02.2019 - 04.2023
- Coordinated dispatch operations and managed route assignments for efficient delivery.
- Monitored vehicle locations using GPS tracking systems for timely service.
- Resolved customer inquiries and issues regarding shipment status effectively.
- Maintained accurate records of shipments and driver logs for compliance purposes.
Dispatcher
Fisher Trucking LLC
Edgefield, South Carolina
08.2015 - 11.2018
- Dispatched 3 trucks daily, ensuring compliance with all FMCSA regulations.
- Maintained detailed records of deliveries, adhering to FMCSA guidelines.
- Provided customers with accurate information regarding location and delivery status of loads.
Education
No Degree - Business Administration
Augusta Technical College
Augusta, GA06-2005
Skills
- Delivery scheduling
- Effective communication
- Customer relationship management
- Record keeping
- Problem solving
References
References available upon request.
Education and Training
other
Timeline
Dispatcher Coordinator
Drew Logistics
04.2023 - Current
Dispatcher
Tweety Bird Express LLC
02.2019 - 04.2023
Dispatcher
Fisher Trucking LLC
08.2015 - 11.2018
No Degree - Business Administration
Augusta Technical College