Tony Love II
Fiber Splice Technician
Houston,TX
Summary
Results-oriented leader with over 10 years of experience in customer service and team motivation. Skilled in fostering a positive, results-driven work environment while ensuring timely task completion. Committed to prioritizing company goals, team collaboration, and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Fiber Optic Splicer
Modus Utility Group
Indianapolis, IN
04.2026 - 09.2026
- Spliced and terminated fiber optic cables to ensure optimal signal integrity and performance.
- Conducted testing and troubleshooting of fiber networks, identifying issues for prompt resolution.
- Trained junior splicers on best practices for cable handling and splicing techniques to enhance team efficiency.
- Collaborated with project managers to develop timelines and ensure timely completion of installations.
- Upheld high standards of craftsmanship while working under challenging conditions, including inclement weather or confined spaces.
- Spliced, bonded, grounded and terminated cables.
- Installed and configured new devices and system components.
- Troubleshot cable, underground junction boxes and conduit by utilizing specialized equipment and devices.
- Located and repaired line faults to maintain existing network without causing signal failure interruptions.
Premise Technician
AT&T
Houston, TX
02.2019 - 02.2026
- Offered strong customer service skills, keeping customers satisfied and increasing sales through installing and repairing AT&T fiber and copper networks.
- Installed and maintained telecommunications equipment, ensuring optimal performance and connectivity.
- Diagnosed and resolved service issues, enhancing customer satisfaction through efficient troubleshooting.
- Collaborated with cross-functional teams to streamline installation processes and improve service delivery timelines.
- Installed and configured telecommunications equipment for residential and business customers.
- Conducted troubleshooting and repair of service outages to enhance customer satisfaction.
- Provided exceptional customer experiences while installing or repairing services in both residential and commercial settings.
- Demonstrated flexibility in adapting to changing client needs or project requirements without sacrificing quality or efficiency.
- Reduced downtime for customers by quickly diagnosing issues and implementing effective solutions during service calls.
- Maintained company vehicle and company equipment.
- Stayed up-to-date on industry advancements through continuous learning, attending training sessions, and pursuing certifications as necessary.
- Built strong relationships with clients through excellent communication skills and an unwavering commitment to delivering high-quality service results.
Medical Billing Specialist
MEDCYCLE MANAGEMENT
Brentwood, TN
07.2017 - 02.2019
- Utilized hospital systems to monitor and report on individual patient care, including lab results, patient HIPAA rights, and medical coding and billing.
- Processed medical claims accurately, ensuring compliance with regulatory standards and reducing denial rates.
- Collaborated with healthcare providers to resolve billing discrepancies and improve payment timelines.
- Utilized advanced billing software to streamline workflows, enhancing data entry speed and accuracy.
Sales Representative
All Secure Technologies
Brentwood, TN
03.2017 - 07.2017
- Increased sales through targeted upselling and cross-selling strategies based on product knowledge and market research
- Developed and maintained client relationships, ensuring high levels of customer satisfaction.
- Conducted market research to identify new sales opportunities and client needs.
- Executed sales presentations, showcasing product features and benefits to potential clients.
Sales Representative
Asurion
Antioch, TN
08.2015 - 12.2016
- Recruited as a DirecTV representative, trained new employees on being a representative and how to work the needed systems
- Established and nurtured relationships with clients, enhancing customer satisfaction and loyalty.
- Conducted product demonstrations, effectively showcasing features to drive sales conversions.
- Collaborated with marketing team to develop promotional strategies that increased brand visibility.
Physical Therapist Assistant
Senior Helpers
Franklin, TN
01.2015 - 08.2015
- Delivered rehabilitative treatments to patients with physical disabilities, enhancing mobility and quality of life
- Assisted in administering therapeutic exercises and modalities to enhance patient recovery.
- Collaborated with physical therapists to develop individualized treatment plans for diverse patient needs.
- Monitored patient progress and adjusted treatment protocols to optimize rehabilitation outcomes.
Installation Technician
Tri- Wire System
Nashville, TN
11.2014 - 01.2015
- Offered strong customer service skills, keeping customers satisfied and increasing sales through installing and repairing DirecTV internet and TV service.
- Installed and configured residential and commercial wiring systems for optimal performance.
- Collaborated with project managers to ensure timely completion of installation projects.
- Conducted troubleshooting and maintenance for various communication systems to enhance reliability.
Delivery Driver
Porter Paint Glidden
Nashville, TN
11.2013 - 11.2014
- Maintained excellent punctuality, customer service, and efficiency, receiving top ratings for several months.
- Delivered products to customer locations, ensuring timely and accurate shipments.
- Operated delivery vehicles while adhering to safety regulations and company policies.
- Managed inventory checks and maintained accurate records of delivered goods.
Assistant
Ajax Turner
Houston, TX
05.2013 - 08.2013
- Assisted all in-line customers efficiently while maintaining the delivery schedule.
- Coordinated scheduling and logistics for multiple departments, optimizing workflow efficiency.
- Managed inventory tracking using ERP systems, ensuring accuracy in stock levels.
- Developed training materials for new staff, enhancing onboarding experience and retention rates.
Education
Data Analytics
University of Texas at Austin
Austin, TX02.2026
Sports Medicine / Computer Science
Tennessee State University
Nashville, TN12.2015
General Education
Foster High School
Richmond, TX05.2008
Skills
- Fiber termination
- Fusion splicing
- Fiber optic installation
- Fiber optic routing
- Optical loss testing
- Splice enclosure assembly
- Network troubleshooting
- Testing devices
- Color coding
- Fiber optic tools
- Fiber optic safety
- Hand tool proficiency
- Safety compliance
- Color code knowledge
- Fiber testing
- Network testing
- Problem-solving
- Collaborative teamwork
- Technical support
- Active listening
- Maintaining safety
- Leadership skills
- Mentoring junior splicers
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Fiber Optic Splicer
Modus Utility Group
04.2026 - 09.2026
Premise Technician
AT&T
02.2019 - 02.2026
Medical Billing Specialist
MEDCYCLE MANAGEMENT
07.2017 - 02.2019
Sales Representative
All Secure Technologies
03.2017 - 07.2017
Sales Representative
Asurion
08.2015 - 12.2016
Physical Therapist Assistant
Senior Helpers
01.2015 - 08.2015
Installation Technician
Tri- Wire System
11.2014 - 01.2015
Delivery Driver
Porter Paint Glidden
11.2013 - 11.2014
Assistant
Ajax Turner
05.2013 - 08.2013
General Education
Foster High School
Sports Medicine / Computer Science
Tennessee State University
Data Analytics
University of Texas at Austin