Summary
Overview
Work History
Education
Skills
Timeline
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Tony Lynum

BALDWIN,WI

Summary

Veteran EDI Consultant with detail-oriented, problem solving and customer driven approach to facilitating smooth and error-free transmissions. Driven, resourceful and hardworking with knowledge and fortitude to tackle any challenge. Bringing 17+ years of experience working with electronic data interfaces within supply chain management environments and customer facing troubleshooting issue resolution.

Overview

7
7
years of professional experience

Work History

EDI Consultant

TIE Kinetix N.V
Tewksbury, MA
05.2020 - Current
  • Created and maintained EDI customer maps.
  • Tracked files from origin to destination and troubleshot errors.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Transmitted records and files to customers efficiently to maintain operational timelines.

Customer Support Specialist

TIE Kinetix N.V
Tewksbury, MA
09.2015 - 04.2020
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with strategies focused on addressing customer needs and resolving concerns.
  • Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.

Education

Associate of Applied Science - Network And System Administration

Chippewa Valley Technical College
Eau Claire, WI
06.2002

Skills

  • Translating Documents
  • Customer and Personnel Training
  • Web Applications
  • Technical Documentation and Reporting
  • Vendor Communication
  • Technical Support and Assistance
  • Systems Implementations
  • Electronic Data Interchange

Timeline

EDI Consultant

TIE Kinetix N.V
05.2020 - Current

Customer Support Specialist

TIE Kinetix N.V
09.2015 - 04.2020

Associate of Applied Science - Network And System Administration

Chippewa Valley Technical College

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Tony Lynum