Tony Mckissick
Orlando,FL
Summary
Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Seeking to leverage abilities to successfully fill the vacancy at your company and quickly adapt to new environments. Consistently praised as hard-working and professional by peers, a reliable asset who can be counted on to help your company achieve its goals.
Overview
16
16
years of professional experience
Work History
Ground Operations
Southwest Airlines
05.2008 - 09.2024
- Performed pre-flight inspections of passengers to ensure proper weight and balance standards were met
- Verified identification documents for international travelers as required by customs regulations
- Investigated any irregularities or incidents that occurred during a flight operation according to established procedures
- Provided passengers irregular operation options using multiple applications in a fast-paced, high-intensity environment
- Responded promptly to emergency situations in accordance with company protocols
- Trained new staff members on company policies and procedures related to ground operations
- Provided excellent customer service by resolving customer issues quickly and effectively
- Processed payments from customers for ticket purchases or upgrades using various payment methods including cash, credit cards, checks
- Monitored incoming and outgoing flights to ensure timely departures and arrivals and accurate flight information was communicated to customers
- Assisted customers with check-in, boarding passes, seat assignments, and other travel needs
- Coordinated the loading of baggage onto aircraft in an efficient manner while adhering to weight restrictions
- Managed ground operations for flights, ensuring that all passengers boarded safely and on time
- Ensured compliance with safety regulations, airline policies, and procedures at all times.
Customer Service Trainer
Southwest Airlines
Las Vegas
01.2018 - 01.2019
Education
Bachelor Of Science (B.S.) In Marketing -
Everest University
FL09.2008
High School Diploma -
Germantown High
TN05.2003
Skills
- Cargo and Freight
- Belt Conveyors
- Departures Management
- Aircraft Loading and Unloading
- Procedural Changes
- Radio Etiquette
- Medical Emergency Response Team Meetings
- Airline Policies
- Passenger Support
- Customer Satisfaction
- Flight Log Updates
- Security Measures
- Security Regulations
- Aircraft Emergency Protocols
- Manage Safety Procedures
- Airport operations
Customerservicetrainer
Customer Service Trainer, Southwest Airlines, Las Vegas, NV, 2018-2019
Extracurricular Activities
Track & Field Team
Timeline
Customer Service Trainer
Southwest Airlines
01.2018 - 01.2019
Ground Operations
Southwest Airlines
05.2008 - 09.2024
Bachelor Of Science (B.S.) In Marketing -
Everest University
High School Diploma -
Germantown High