Tony Mconnell
Farmington Hills,MI
Summary
Dynamic Assistant Manager with a proven track record at Suburban LLC, enhancing customer satisfaction and fostering team motivation. Skilled in operations management and customer relations, I have successfully mentored staff and improved sales productivity. My expertise in money handling and ability to build strong customer rapport have consistently exceeded sales quotas.
Overview
26
26
years of professional experience
Work History
Assistant Manager/Sales Associate
Suburban LLC
11.2021 - 06.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Communicated with customers on daily basis increase sales productivity.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
Sales Associate
Summit Place KIA
02.2019 - 11.2021
- Maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Assistant Finance Manager/Sales Associate Specialist
Dick Scott Nissan
02.2013 - 01.2019
- Mentored junior finance staff members, fostering an environment of continuous learning and professional development.
- Led successful audits by maintaining organized records and providing clear communication with external auditors.
- Delivered regular financial presentations to senior management, facilitating informed decision-making processes.
- Maintained strong relationships with banking partners, securing favorable credit terms for the organization.
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Maintained relationships with Bank Reps and underwriting team with the banks.
- Submitted Loans for approvals
- maintained relationships with customers for referrals and repeat business.
Sales Associate
Matthew Hargraves Chevrolet
01.2008 - 01.2013
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Suggested vehicles by qualifying customers.
- Successful at closing and signing documents with customer.
Sales Specialist
Depu
02.1998 - 12.2008
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problem solving.
- Provided first-rate service to all customers and potential customers.
- Sold Hip and Knee replacements orthopedics.
- Serviced high level administrators.
- Met or exceeded sales quotas on consistent basis.
Education
High School Diploma -
Lake Shore High School
St. Clair Shores 06.1987
Skills
Money Handling
Customer Relations
Team motivation
Product and service knowledge
Staff Supervision
Task Delegation
Retail Operations
Operations Management
Customer rapport
Marketing knowledge
Timeline
Assistant Manager/Sales Associate
Suburban LLC
11.2021 - 06.2024
Sales Associate
Summit Place KIA
02.2019 - 11.2021
Assistant Finance Manager/Sales Associate Specialist
Dick Scott Nissan
02.2013 - 01.2019
Sales Associate
Matthew Hargraves Chevrolet
01.2008 - 01.2013
Sales Specialist
Depu
02.1998 - 12.2008
High School Diploma -
Lake Shore High School
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