Summary
Overview
Work History
Education
Skills
Websites
Published Work
Languages
Timeline
Generic

Tony Ngo

Summary

Currently a junior class member at the University of Washington studying to receive an undergraduate degree in Journalism, with the goal of furthering my education with a masters program in data science to achieve my dream of becoming a data journalist. I have over five years of work experience in customer-service oriented positions; and I've also had experience in writing stories for the Ebbtide, my previous college's school-run newspaper.

Overview

5
5
years of professional experience

Work History

Retail Sales Associate

Outdoor Research
02.2022 - 07.2023
  • Greeted customers and helped with product questions, selections and purchases
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
  • Maintained clean sales floor and straightened and faced merchandise
  • Receiving and stocking shipments coming and going from store back of house

Student Reporter

The Ebbtide (Shoreline Community College)
03.2023 - 06.2023
  • Captured excellent photos to provide imagery for stories.
  • Participated in editorial meetings to discuss story ideas and content.
  • Collaborated with editors and other staff members to refine story angles and content.
  • Developed relationships with sources and contacts to gain additional insight.
  • Reported from field locations and wrote stories under tight deadlines.

Operations Specialist

Seattle Bouldering Project
01.2022 - 01.2023
  • Checked in members and guests to the gym.
  • Performed orientation of gym policies and ethics for first-time guests to stay safe and have fun while at the gym.
  • Handled POS transactions across a wide range of services and products.
  • Engaged in upkeep of facility through cleaning and repair.

Product Guide

The North Face
02.2020 - 01.2022
  • Assisted customers in finding the appropriate product for their trip, recreation, or casual everyday use
  • Using knowledge of local outdoor recreation and destinations, to better engage and assist customers beyond product recommendations
  • Used standards to maintain visuals on the sales floor during and after store hours
  • Kept on top of COVID-19 cleaning checklist tasks during the height of, and after, the initial reopening of store operations
  • Handled high-volume POS transactions ranging from sales, returns, exchanges, and gift card functions.

Sales Associate

Mountain Hardwear
06.2019 - 02.2020
  • Checked inventory, scanned pricing, applied discounts, and printed receipts for customers
  • Helped customers complete purchases, locate items and join reward programs
  • Used POS system to process sales, returns, online orders and gift card activations
  • Worked closely with shift manager to solve problems and handle customer needs and concerns
  • Maintained and expanded a high level of product knowledge on outerwear and equipment relating to outdoor recreation and casual use

Delivery Driver/Sandwich Maker

Jimmy Johns
04.2018 - 11.2018
  • Greeted guests, promoted specials, and took orders.
  • Executed sandwich artistry duties with very low occurrence of errors.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Verified accuracy of all deliveries against order forms.

Education

Bachelor of Arts - Journalism

University of Washington
Seattle, WA
06.2025

Associate of Arts - Communication Studies

Shoreline Community College
Shoreline, WA
06.2023

High School Diploma -

Ingraham High School
Seattle, WA
06.2018

Skills

  • Customer service
  • Communication
  • Time management
  • Team Collaboration
  • Willingness to learn
  • Digital Media

Published Work

https://theebbtide.com/feature/bringing-a-little-color-to-the-gym/06/2023/

Languages

English
Native or Bilingual
Vietnamese
Native or Bilingual

Timeline

Student Reporter

The Ebbtide (Shoreline Community College)
03.2023 - 06.2023

Retail Sales Associate

Outdoor Research
02.2022 - 07.2023

Operations Specialist

Seattle Bouldering Project
01.2022 - 01.2023

Product Guide

The North Face
02.2020 - 01.2022

Sales Associate

Mountain Hardwear
06.2019 - 02.2020

Delivery Driver/Sandwich Maker

Jimmy Johns
04.2018 - 11.2018

Bachelor of Arts - Journalism

University of Washington

Associate of Arts - Communication Studies

Shoreline Community College

High School Diploma -

Ingraham High School

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Tony Ngo