Tony Nyima
Flushing,NY
Summary
Dynamic and customer-focused professional with extensive experience as a Lot Associate, Cashier, and Barista. Adept at merchandise handling, resolving customer concerns, and maintaining organized, efficient workspaces. Known for a strong technical aptitude, a friendly and approachable demeanor, and a dedication to delivering exceptional customer experiences while fostering collaborative team environments. Highly motivated to learn, adapt, and take on new challenges.
Overview
3
3
years of professional experience
Work History
Lot Associate
Home Depot
07.2023 - 01.2024
- Responded to customer requests efficiently and with knowledgeable assistance.
- Assisted team members with loading and unloading merchandise for efficient customer service.
- Provided exceptional customer service, answering inquiries and directing customers to appropriate departments.
- Assisted customers with unloading and loading material to and from vehicles.
- Performed tasks and errands in store to support supervisor.
Cashier
Paris Baguette
06.2022 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
Barista
Starbucks
07.2021 - 11.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Education
BBA - Marketing
SUNY At Buffalo
Buffalo, NY05.2026
Skills
- Heavy Lifting
- Technical aptitude
- Friendly and outgoing
- Team Player
- Customer Service
- Customer Assistance
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Lot Associate
Home Depot
07.2023 - 01.2024
Cashier
Paris Baguette
06.2022 - 08.2022
Barista
Starbucks
07.2021 - 11.2021
BBA - Marketing
SUNY At Buffalo
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