Efficiently and effectively prepare and serve meals in a professional and friendly manner Demonstrated respect, friendliness and willingness to help wherever needed
Tony Osawe
Customer Service Professional
Toronto,ON
Summary
Computer savvy professional with exceptional customer-friendly attitude and team collaboration skills as Front Desk Receptionist. Bilingual individual with proven abilities handling tasks simultaneously while delivering service with smile. Fluent in English and Dutch with solution-oriented approach.
Overview
4
4
years of post-secondary education
8
8
years of professional experience
Work History
Customer Service Representative
S&P Data LLC
Toronto, ON
06.2020 - 12.2020
- Provided primary customer support to internal and external customers in fast-paced environment.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Suggested new procedure to persuade cancelling customers to stay with company, resulting in 85% decrease in cancellations.
- Generated new and repeat sales by offering timely product, service and technical information.
- Incorporated cross-selling, up-selling and add-ons and offered promotional items to increase sales.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
Independent Contractor
Instacart
Toronto , ON
09.2019 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities..
- Gained experience and recognition for ability to analyze and follow manuals, schematic diagrams, blueprints and other specifications
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Managed 15 to 20 customers per day,
Front Desk Representative
Ichthus College
Kampen, Overijsel , Netherlands
05.2015 - 01.2016
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Secured entrances and exits by maintaining physical presence and carefully monitoring CCTV.
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
General Labour Supervisor
Kwekerij Wouters Ens
Ens, Flevoland, Netherlands
10.2011 - 08.2017
- Demonstrated exceptional teamwork skills by maintaining strong relationships with co‐workers while on job and outside of work hours.
- Operated farm equipment such as tractors and trucks with extreme care and precision.
- Worked on cultivation plans for crop production operations.
- Explained and demonstrated working techniques, practices and safety measures for over 100 permanent and migrant agricultural workers.
Education
Digital Customer Care Professional Training Program -
Npower Canada
Toronto,Ontario 10.2019 - 12.2019
College Diploma - Information Communication and Technology
Deltion College
Zwolle, Netherlands 02.2014 - 07.2016
No Degree - Computer Science
Ambrose Ali University
Ekpoma, Edo State 01.2010 - 03.2011
Skills
Sales expertise
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Customer Service Representative
S&P Data LLC
06.2020 - 12.2020
Digital Customer Care Professional Training Program -
Npower Canada
10.2019 - 12.2019
Independent Contractor
Instacart
09.2019 - Current
Front Desk Representative
Ichthus College
05.2015 - 01.2016
College Diploma - Information Communication and Technology
Deltion College
02.2014 - 07.2016
General Labour Supervisor
Kwekerij Wouters Ens
10.2011 - 08.2017
No Degree - Computer Science
Ambrose Ali University
01.2010 - 03.2011
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