Summary
Overview
Work History
Education
Skills
Timeline
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Tony Fagan Parham II

Tony Fagan Parham II

Phoenix,AZ

Summary

Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills.

Overview

7
7
years of professional experience

Work History

Operations Document Specialist (Remote)

RandstadUSA: Vanguard
Scottsdale, Arizona
09.2022 - 12.2022
  • Transmitted documents, organized revisions and tracked changes.
  • Prepared digital files, physical documents and work requests in compliance with company guidelines.

Customer Client Care (Remote)

AIG Retirement Services
Amarillo, TX
09.2021 - 09.2022
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.
  • Created customer support strategies to increase customer retention.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.

Customer Care Representative

National General Insurance
Mesa, AZ
04.2019 - 09.2021
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Logged call information and solutions provided into internal database.

Security Officer

UPS - Allied Universal
Tempe, AZ
10.2017 - 04.2019
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.

Customer Service Specialist

Bridgecrest Financial
Mesa, AZ
10.2015 - 10.2017
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Education

Bachelor of Arts -

University of Detroit Mercy
Detroit, MI

Skills

  • Attention to Detail
  • Problem-solving skills
  • Proficient in Microsoft Office
  • Team Oriented

Timeline

Operations Document Specialist (Remote)

RandstadUSA: Vanguard
09.2022 - 12.2022

Customer Client Care (Remote)

AIG Retirement Services
09.2021 - 09.2022

Customer Care Representative

National General Insurance
04.2019 - 09.2021

Security Officer

UPS - Allied Universal
10.2017 - 04.2019

Customer Service Specialist

Bridgecrest Financial
10.2015 - 10.2017

Bachelor of Arts -

University of Detroit Mercy

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Tony Fagan Parham II