Tony Reid
Richmond,VA
Summary
Dynamic professional with a proven track record at ICoNetworks, excelling in team leadership and operational efficiency. Skilled in staff training and development, I enhanced customer satisfaction through strategic initiatives. Adept at problem-solving and decision-making, I consistently drove continuous improvement and fostered collaboration across departments.
Overview
8
8
years of professional experience
Work History
Assistant Manager
ICoNetworks
10.2020 - 06.2025
- Led team in executing strategic initiatives to enhance operational efficiency and service delivery.
- Developed and implemented training programs to improve staff performance and customer satisfaction.
- Streamlined communication channels between departments, fostering collaboration and reducing response times.
- Analyzed performance metrics, identifying trends to inform decision-making and drive continuous improvement.
Construction Worker
Concrete Estimator
08.2020 - 10.2020
- Operated heavy machinery to complete construction tasks efficiently and safely.
- Collaborated with team members to ensure timely project completion and high-quality standards.
- Assisted in site preparation, including excavation, demolition, and grading activities.
- Conducted routine inspections of tools and equipment to maintain safety compliance.
Go Kart Attendant
Andretti Indoor Karting & Games
03.2018 - 08.2020
- Ensured compliance with safety protocols while operating go-kart equipment.
- Assisted customers in understanding race rules and vehicle operation.
- Monitored track conditions to maintain optimal racing experiences for participants.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Conducted regular inspections of go-karts to ensure proper functionality and safety standards.
- Organized and maintained inventory of helmets, safety gear, and karting supplies.
- Collaborated with team members to enhance operational efficiency during peak hours.
- Enhanced customer satisfaction by providing friendly and efficient service during go-kart races.
Warehouse Assistant
FedEx
02.2017 - 02.2018
- Operated warehouse equipment to facilitate efficient loading and unloading of packages.
- Assisted in inventory management by accurately scanning and tracking shipments.
- Maintained cleanliness and organization of storage areas to enhance workflow efficiency.
- Collaborated with team members to optimize package sorting and distribution processes.
- Followed safety protocols to minimize workplace hazards during daily operations.
- Adapted quickly to changing demands, ensuring timely completion of assigned tasks.
- Contributed to continuous improvement initiatives by providing feedback on processes.
- Supported training efforts for new staff on operational procedures and equipment use.
Education
Cosby High School
Chesterfield, VA06-2018
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Goal setting
- Workload management
- Conflict resolution
Accomplishments
- Documented and resolved Customer Issues which led to Perfect Results.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Assistant Manager
ICoNetworks
10.2020 - 06.2025
Construction Worker
Concrete Estimator
08.2020 - 10.2020
Go Kart Attendant
Andretti Indoor Karting & Games
03.2018 - 08.2020
Warehouse Assistant
FedEx
02.2017 - 02.2018
Cosby High School