Tony Rowland
Niantic,CT
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
20
20
years of professional experience
Work History
General Manager
Smarter Appliance And Mattress
04.2019 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Store Manager
PC Richard & Son
05.2014 - 04.2019
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Sales Associate
PC Richards & Son
08.2010 - 05.2014
- Provided positive first impressions to welcome existing, new and potential customers.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Increased sales by offering advice on purchases and promoting additional products.
Executive Casino Host
Mohegan Sun
02.2008 - 09.2009
- Maintained detailed familiarity with high-value players and guests of casino and researched and identified most valuable players and guests in distinctive time frames.
- Planned and executed promotions and VIP events, tournaments and other special functions to develop and maintain guest loyalty and incremental visitation.
- Devoted significant time being visible and available on casino floor to meet and greet guests during individual visits and special events.
VIP Event Manager
Mohegan Sun
06.2004 - 02.2008
- Managed administrative logistics of events planning, event booking and event promotions.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
VIP Services Representative
Mohegan Sun
03.2002 - 06.2004
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Education
Bachelor of Arts - Business Management
Eastern Connecticut State University
Willimantic, CTSkills
- Performance Monitoring and Evaluation
- Supplier Monitoring
- Sales Tracking
- Policy Development and Enforcement
- Sales Promotion
- Problem Anticipation and Resolution
- Revenue Stream Management
- Profit and Loss Control
- Staff Development
Timeline
General Manager
Smarter Appliance And Mattress
04.2019 - Current
Store Manager
PC Richard & Son
05.2014 - 04.2019
Sales Associate
PC Richards & Son
08.2010 - 05.2014
Executive Casino Host
Mohegan Sun
02.2008 - 09.2009
VIP Event Manager
Mohegan Sun
06.2004 - 02.2008
VIP Services Representative
Mohegan Sun
03.2002 - 06.2004
Bachelor of Arts - Business Management
Eastern Connecticut State University
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