Tony Solano
Summary
Passionate about delivering exceptional customer service with professionalism and care. Committed to building strong relationships based on trust and confidence to create a positive and memorable buying experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales Associate
Stixx Cigar House
12.2025 - Current
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Sales Associate/Manager
Genuine Cigar Lounge
01.2021 - 06.2025
- Greeted customers and helped with product questions, selections, and purchases.
- Operated the point-of-sale system, handled cash and card transactions, and managed stock of products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
Sales Associate
Frontier Toyota
08.2018 - 06.2020
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Achieved high levels of customer satisfaction through consistent follow-up and communication, ensuring all needs were met even after the sale was completed.
- Collaborated with the finance team to secure favorable financing options for customers.
Sales Associate
Mission Hills Nissan
05.2015 - 07.2018
- Enhanced dealership reputation by delivering exceptional customer service throughout all stages of the car buying process.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
Sales Associate
North Hollywood Toyota
06.2013 - 05.2015
- Developed loyal customer base by delivering exceptional service and maintaining professionalism throughout the sales process.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Prepared purchased vehicles and completed final delivery checks.
Skills
- Customer Service
- Maintaining positive relationships
- Sales expertise
- POS system operation
- Negotiation tactics
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Reliable and punctual
- Flexible schedule
- Friendly and outgoing personality
Certification
- Real Estate License
- Property Management Certification
LANGUAGES
Spanish | Native
Timeline
Sales Associate
Stixx Cigar House
12.2025 - Current
Sales Associate/Manager
Genuine Cigar Lounge
01.2021 - 06.2025
Sales Associate
Frontier Toyota
08.2018 - 06.2020
Sales Associate
Mission Hills Nissan
05.2015 - 07.2018
Sales Associate
North Hollywood Toyota
06.2013 - 05.2015