Tony Stevens
Dallas,TX
Summary
Accomplished Customer Service Manager with a proven track record at Whole Foods, enhancing customer satisfaction and loyalty through effective problem-solving and team leadership. Expert in fostering a customer-focused environment, significantly reducing complaints by implementing strategic solutions. Skilled in developing training programs that promote continuous learning and engagement.
Overview
28
28
years of professional experience
Work History
Customer Service Manager
Whole Foods
Highland Park, TX
05.2024 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Customer Service Trainer
Food Co
Dallas, TX
08.1996 - Current
- Improved customer satisfaction ratings by developing and implementing tailored training curriculums for various departments.
- Promoted a culture of continuous learning by offering additional resources for self-improvement outside of regular training sessions.
- Assisted in maintaining high levels of employee engagement throughout the training process by incorporating interactive activities and group discussions into each session.
- Worked closely with other trainers to adapt best practices and share insights, resulting in a more cohesive and effective training program.
Customer Service Representative
Zodiac Hospitality
Dallas, TX
08.2018 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Import Export Owner
Tony Stevens, Inc.
Vienna, Austria / Dallas, TX
12.2015 - 09.2020
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Education
4.2 GPA - Theatre
Western Hills High School
Fort Worth, TXBachelor Of Applied Science - Business/Psychology
University of Vienna
Wein, Austria07.1994
Skills
- Customer Service
- Problem-Solving
- Microsoft Word, Outlook
- Customer-focused
Licensed Hair Dresser / Texas
TABC Certified
Food Handler’s Certification
De Escalation Expert
Customer Relations Trainer
Public Speaker
Educator
Languages
Spanish
Professional Working
Timeline
Customer Service Manager
Whole Foods
05.2024 - Current
Customer Service Representative
Zodiac Hospitality
08.2018 - 04.2024
Import Export Owner
Tony Stevens, Inc.
12.2015 - 09.2020
Customer Service Trainer
Food Co
08.1996 - Current
4.2 GPA - Theatre
Western Hills High School
Bachelor Of Applied Science - Business/Psychology
University of Vienna