Summary
Work History
Education
Skills
Timeline
Generic

Tony Zaccaria

Jenkintown,PA

Summary

Talented Branch Manager successful in managing highly effective teams with focus on account service and retention. Detail-oriented financial professional with 32 years of industry experience. Persuasive communicator with proactive approach to resolving account and customer service issues.

Work History

Branch Manager

Weinstein Supply
Willow Grove, PA
11/06/19 - 4/30/24
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Developed strategies to increase customer satisfaction and loyalty.
  • Resolved escalated customer complaints in a timely manner.
  • Established strong working relationships with external partners such as vendors and suppliers.

Branch Manager

Masters Supply
Lexington , KY
10/14/14 - 10/10/19
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Analyzed data to identify trends related to products, services, customers and markets served by the branch.
  • Established strong working relationships with external partners such as vendors and suppliers.
  • Identified opportunities for process improvement initiatives within the branch.

Branch Manager

Penstan Supply
State College, PA
10/24/94 - 10/01/14
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Developed strategies to increase customer satisfaction and loyalty.
  • Managed staff scheduling, hiring and training processes.
  • Provided guidance and support to team members regarding problem resolution and customer service issues.

Education

Bachelor of Arts - Mass Communications And Advertising

Lycoming College
Williamsport, PA
09-1992

Skills

  • Business Development
  • Account Review
  • Operational Reports
  • Financial Oversight
  • Customer Service
  • Business development expertise
  • Relationship Building
  • Sales professional
  • Sales Development
  • Coaching and Mentoring

Timeline

Branch Manager

Weinstein Supply
11/06/19 - 4/30/24

Branch Manager

Masters Supply
10/14/14 - 10/10/19

Branch Manager

Penstan Supply
10/24/94 - 10/01/14

Bachelor of Arts - Mass Communications And Advertising

Lycoming College

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Tony Zaccaria