Tonya Adams
Weatherford,TX
Summary
Dynamic professional specializing in customer relations and employee development. Skilled in designing engaging visual displays and conducting comprehensive training sessions, which have significantly improved team performance and service consistency.
Overview
23
23
years of professional experience
Work History
Assistant Manager
Boot Barn Holdings Inc.
10.2024 - 04.2026
- Facilitated efficient daily operations through effective staff scheduling and inventory control.
- Supported store management by analyzing sales data to identify trends and improve product placement.
- Conducted in-depth sales data analysis to support store management in enhancing product placement strategies.
- Delivered comprehensive training sessions to new team members to uphold service consistency and operational excellence.
- Designed and optimized visual displays to create an inviting shopping atmosphere and attract customer interest.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in daily operations by coordinating staff schedules and managing inventory levels.
Owner/Operations Manager
Carter & Co. Originals
09.2012 - 07.2025
- Developed and implemented strategic marketing initiatives to enhance brand visibility and customer engagement.
- Oversaw daily operations, ensuring optimal workflow and quality control across all production stages.
- Managed supplier relationships to secure high-quality materials at competitive prices.
- Led a team of artisans, providing mentorship and fostering skill development for improved craftsmanship.
- Cultivated strong customer relationships through personalized service, resulting in increased client loyalty and repeat business.
Business Manager/Customer Service Manager
CC Services General Contractors
10.2003 - 07.2024
- Led cross-functional teams to streamline operational workflows and enhance productivity.
- Developed and implemented strategic plans to achieve organizational goals and improve service delivery.
- Facilitated communication between departments to promote collaboration and resolve issues effectively.
- Oversaw budget management, ensuring alignment with strategic objectives and financial sustainability.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Bachelor of Science - Psychology
UAA
Anchorage, AKSkills
- Team Leadership
- Customer relations
- Verbal and written communication
- Crisis management
- Sales management
- Employee development
- Business marketing
- Sales leadership
- Staff hiring
Timeline
Assistant Manager
Boot Barn Holdings Inc.
10.2024 - 04.2026
Owner/Operations Manager
Carter & Co. Originals
09.2012 - 07.2025
Business Manager/Customer Service Manager
CC Services General Contractors
10.2003 - 07.2024
Bachelor of Science - Psychology
UAA