TONYA ALLARD
Brooklyn,US
Summary
Graduate student pursuing an M.S. in Information Systems with experience in healthcare coordination, client services, and operational support. Skilled in workflow optimization, documentation management, stakeholder communication, and Epic EHR systems. Strong background in fast-paced environments requiring accuracy, organization, and cross-functional collaboration.
Overview
4
4
years of professional experience
Work History
Family Services Coordinator
NYC Administration for Children's Services
Brooklyn, New York
05.2024 - Current
- Managed a high-volume caseload, meeting strict deadlines while maintaining accurate documentation and stakeholder updates
- Prepared court-compliant reports and maintained precise records across internal systems to support legal proceedings
- Improved documentation and communication workflows, reducing case processing time and improving operational efficiency
Client Service Representative ( Part-Time)
Goldman Sachs Headquarters
New York, New York
08.2022 - 12.2025
- Assisted with administrative coordination, data verification, and workflow support functions.
- Delivered high-level client support in a fast-paced corporate environment, assisting 50+ clients daily while maintaining professionalism and operational efficiency.
- Resolved client concerns through proactive communication and problem-solving, contributing to improved service satisfaction.
Patient Care Coordinator
Mount Sinai Hospital
New York, New York
08.2023 - 05.2024
- Coordinated patient scheduling and communication workflows using Epic EHR for 90+ daily patient interactions in a high-volume clinical environment.
- Managed 90+ daily patient inquiries while ensuring HIPAA-compliant documentation and scheduling accuracy.
- Maintained accurate patient records and supported cross-departmental coordination to improve patient experience and operational flow.
Education
Master's Degree - Computer Information Systems
Baruch College - Zicklin School of Business
New York05-2027
Bachelor of Arts - Human Services and Public Administration
John Jay College of Criminal Justice
01-2023
Skills
Epic EHR, Process Coordination, Workflow Optimization, Healthcare Operations, Stakeholder Management, Client Relations, HIPAA Compliance, Record Management and Administrative Support
Timeline
Family Services Coordinator
NYC Administration for Children's Services
05.2024 - Current
Patient Care Coordinator
Mount Sinai Hospital
08.2023 - 05.2024
Client Service Representative ( Part-Time)
Goldman Sachs Headquarters
08.2022 - 12.2025
Master's Degree - Computer Information Systems
Baruch College - Zicklin School of Business
Bachelor of Arts - Human Services and Public Administration
John Jay College of Criminal Justice