Tonya Averyheart
Cleveland,OH
Summary
Proven Customer Service Representative at Charter Spectrum, adept in data entry and resolving customer concerns, significantly enhancing customer satisfaction. Skilled in both appointment scheduling and employing forward-thinking strategies. excel in meeting diverse client needs, driving retention, and boosting sales. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
32
32
years of professional experience
Work History
Customer Service Representative
Charter Spectrum
08.1997 - Current
- Efficiently performed retail merchandising, stocking, cleaning, down stocking and pricing.
- Engaged clients in person and over phone to answer questions and address complaints.
- Resolved concerns with products or services to help with retention and drive sales.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information. see approximately 20-35 customers per day
Price Change Team Member
TWIN VALUE SUPER CENTER
09.1992 - 03.1995
- Interacted with guests in friendly and knowledgeable way.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Followed orders precisely for correct items, sizes and quantities.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Updated merchandise pricing to match new values and special promotional rates.
Education
High School Diploma -
Lincoln-West High School
Cleveland, OH06.1988
Some College (No Degree) - Business Administration & Early Child Education
Cuyahoga Community College
Cleveland, OHSkills
- Account updating
- Appointment Scheduling
- Data Entry
- Call Management
Timeline
Customer Service Representative
Charter Spectrum
08.1997 - Current
Price Change Team Member
TWIN VALUE SUPER CENTER
09.1992 - 03.1995
High School Diploma -
Lincoln-West High School
Some College (No Degree) - Business Administration & Early Child Education
Cuyahoga Community College
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