Valencia Thomas
Dallas,Texas
Summary
Seeking to establish a career with a progressive company where my experience and education can make an impact, resulting in future career development. Personable and dedicated Customer Service Representative with extensive experience in Customer Service, Retail, and medical industries. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Baylor Scott & White Health/HTPN
Dallas, TX
07.2019 - Current
- Perform as a business analyst in a complex business office
- Analyzing and resolving advances customer issues
- Confers with customer by telephone, email to resolve issues or trouble shoot within a single region (CTX or NTX)
- Review the patients account to ensure all communications are covered, explained, and documented.
- Assist patients with Financial Assistance by processing applications
Volunteer
Dallas Mayor Eric Johnson Campaign
04.2019 - 06.2019
- Canvassing different areas to speak to registered voters
- Passing out flyers and information
- Making over 160 outbound calls a day
- Lead of the Phone Bank
Analysts
Genpact LLC
07.2018 - 02.2019
- Strong Reasoning and Analytical Capabilities
- High affinity and cultural awareness of political/social situation regarding the relevant market/region
- Aware of the cultural/regional differences for nuanced policy/decisions to be applied
Customer Service Representative
Willis Tower Watson
08.2017 - 05.2018
- Responded to Member Inquiries Assisted with the verification of insurance benefits Reviewed and updated member files to reflect accurate and current information
Collections Customer Service Representative
North Texas Tollway Authority
04.2017 - 08.2017
- Processed payments by checking, debit or credit on tolltag accounts Responded to customer inquiries regarding their toll tag accounts Applied negotiation skills where necessary based on customers' ability to pay
Customer Service Representative
Willis Tower Watson
06.2016 - 02.2017
- Responded to member inquiries regarding disability benefits Reviewed member information to ensure file was free from error Updated member information to reflect current and accurate information
Customer Service Representative/Lead
Speed Commerce
10.2014 - 06.2016
- Verified the accuracy of customer orders of products and services Processed customer orders Educated customer on products and services to the best of knowledge
Public Event Coordinator
Crossmark Inc
11.2011 - 04.2014
- Responsible for the coordination of public events Prepared refreshments based on customer preference Greeted customers in an upbeat and enthusiastic fashion
Guest Services Attendant
ABBA Staffing and Consulting
01.2013 - 06.2013
- Responded to customer concerns and complaints, and worked effectively to resolve customer issues Responsible for the parking and delivery of guest vehicles upon arrival and departure from premises
Customer Care Representative
Neiman Marcus
10.2011 - 08.2012
- Notified customers of seasonal promotions and sales within the store Responded to customer inquiries regarding orders, and exchanges Assisted with some billing disputes, and inquiries, processed payments for online orders and handled applications for store credit
Education
Bachelor of Science - Information Technology
University of Phoenix
11.2021
Bachelor of Business Science - Management
Kaplan College
05.2021
Certificate in Medical Billing and Coding -
08.2008
Certified Medical Assistant -
01.2000
Certification
Certified Medical Coding and Billing, - 2009
Medical Billing and Coding
Graduated from Kaplan and certified 2009 for Medical Coding and Billing
References
References available upon request
Timeline
Customer Service Specialist
Baylor Scott & White Health/HTPN
07.2019 - Current
Volunteer
Dallas Mayor Eric Johnson Campaign
04.2019 - 06.2019
Analysts
Genpact LLC
07.2018 - 02.2019
Customer Service Representative
Willis Tower Watson
08.2017 - 05.2018
Collections Customer Service Representative
North Texas Tollway Authority
04.2017 - 08.2017
Customer Service Representative
Willis Tower Watson
06.2016 - 02.2017
Customer Service Representative/Lead
Speed Commerce
10.2014 - 06.2016
Guest Services Attendant
ABBA Staffing and Consulting
01.2013 - 06.2013
Public Event Coordinator
Crossmark Inc
11.2011 - 04.2014
Customer Care Representative
Neiman Marcus
10.2011 - 08.2012
Bachelor of Science - Information Technology
University of Phoenix
Bachelor of Business Science - Management
Kaplan College
Certificate in Medical Billing and Coding -
Certified Medical Assistant -
Certified Medical Coding and Billing, - 2009
Medical Billing and Coding
Graduated from Kaplan and certified 2009 for Medical Coding and Billing
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