Tonya Burns
Golden Valley,AZ
Summary
Adept Certified Pharmacy Technician with a proven track record at CVS for enhancing workflow optimization and pharmaceutical calculations. Excelled in problem-solving and insurance billing, significantly improving service quality. Skilled in pharmacist support and HIPAA regulations, consistently delivering high customer satisfaction and efficient medication dispensing. Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
North Country Health Care
09.2022 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Certified Pharmacy Technician
CVS
11.2021 - 09.2022
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
Certified Pharmacy Technician
Albertsons
03.2019 - 08.2021
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Certified Pharmacy Technician
Food City Pharmacy
01.2018 - 07.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Resolved third-party billing, computer system and customer service issues.
Education
High School Diploma -
Lake Havasu High School
Lake Havasu City, AZ05.2001
Skills
- Problem-solving skills
- Insurance Billing
- HIPAA Regulations
- Medication Dispensing
- Pharmaceutical Calculations
- Workflow Optimization
- Pharmacist support
- Insurance Verification
- Advanced math skills
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Certified Pharmacy Technician
North Country Health Care
09.2022 - Current
Certified Pharmacy Technician
CVS
11.2021 - 09.2022
Certified Pharmacy Technician
Albertsons
03.2019 - 08.2021
Certified Pharmacy Technician
Food City Pharmacy
01.2018 - 07.2020
High School Diploma -
Lake Havasu High School
- CPhT - Certified Pharmacy Technician
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