TONYA BUTLER
Beaverton,OR
Summary
Self-starting Operations Manager with talents for team building, leading and motivating multiple teams, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
27
27
years of professional experience
Work History
Floating Operations Manager (2017)
Rivermark Community Credit Union
09.2011 - Current
- Supervise operations staff and keep employees compliant with company policies and procedures.
- Empower employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conduct regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Lead hiring, onboarding and training of new hires to maintain productivity and performance metrics.
- Facilitates smooth collaboration between departments through clear communication channels.
- Implements process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Schedule employees for shifts at multiple locations, taking into account customer traffic and employee strengths.
- Observe each employee's individual strengths and initiate mentoring program to improve areas of opportunities.
Assistant Manager
WAMU/Chase
08.2005 - 11.2010
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering positive work environments.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated with management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within workplace by encouraging collaboration among staff members on various tasks.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Teller/lead Teller2 Years, Operations Asst. Manager 3 Years, Sales Asst. Manager 1 YearFloating Manager 1 Year
Monroe Bank
07.1997 - 08.2005
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Promoted welcoming atmosphere in branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy
Education
Some College (No Degree) - Microcomputers/Accounting/Business Administration
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Relationship building
- Staff Management
- Schedule Management
- Issue Resolution
- Team Training and Mentoring
- Customer rapport
- Networking skills
- Management Collaboration
- Goals and Performance Evaluations
Accomplishments
- Creating the Floating Operations Management position
- Member Experience Coalition
- Workplace of Choice Committee
- Community Affairs Committee
- KGW Great Food Drive
- CUNA Certified Credit Union Financial Counselor
- Creating Float Mentor Program
Strengths Abilities
- Arranger-scheduling to ensure maximum productivity at our 9 branch locations and Video Solutions teams.
- Belief-lead by example with keeping our core values top of mind.
- Responsibility-take ownership and hold myself and others accountable for their actions.
- Achiever-takes great satisfaction in staying productive and making a difference in our employees and members lives.
- Relator-connects with teams easily. A knowledgeable and trusted source to the Branch Operations team.
Timeline
Floating Operations Manager (2017)
Rivermark Community Credit Union
09.2011 - Current
Assistant Manager
WAMU/Chase
08.2005 - 11.2010
Teller/lead Teller2 Years, Operations Asst. Manager 3 Years, Sales Asst. Manager 1 YearFloating Manager 1 Year
Monroe Bank
07.1997 - 08.2005
Some College (No Degree) - Microcomputers/Accounting/Business Administration
Ivy Tech Community College of Indiana
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